Hi all! I've been in this battle for a while now and getting nowhere. Here's a rundown of what's been happening: I had an incorrect cashback amount credited to my account, so I reached out to support The first support person asked for more information and gave a list of what they needed I responded with the requested information After a week, I wrote a new ticket since they said I should have had an answer within 24h. In the new one, I ensured it already had all the information requested so it wouldn't be asked for again The new ticket was answered within 24h and closed due to the old one being open A few days later I wrote in again with all the information since I still haven't heard back on the first one This ticket was responded to asking for the same information I put in the ticket request. I responded with the information again. I'm guessing they had given a canned response in the beginning No response so wrote in another ticket... this time organizing the information requested previously into a much more prominent way This ticket gets responded to asking for.... you guessed it, the same information again! This ticket goes unresponsive once I re-send the information again... I write another ticket. This one is closed because the original one, still unanswered, is "open" I just sent in yet another ticket with the same information I keep sending that keeps being repeatedly asked for again and again despite sending it I'm honestly at a loss of what to do at this point. It's very clear at this point that nobody is actually reading the tickets; they read a few words and then give canned responses. But they also aren't reading the first few words because if they were they'd see the requested information at the top of the tickets... Is there a phone number I can call where I can speak to an actual person? Some way to escalate this? This has been an uphill battle and I'm just hoping to finally get it resolved so I can move on. Thank you!

I have been waiting over a week to resolve my tickets. I heard back after a few days from my initial submission, and then when I provided the requested information, I haven't heard anything back. I followed up again recently, and still haven't heard back. I too would like to know if I can call to escalate.

Hi Bryan_776, I understand the issue you are experiencing. Unfortunately, Microsoft Cashback issues are not supported on the Microsoft Answers forum. No one here can solve your problem. https://rewards.bing.com/support This is the only way to contact Microsoft Cashback support. No phone support. I noticed that you have already submitted several requests and the original one is still open. I've seen so many threads within the community reporting this issue. It's possible the support team is swamped with requests, causing the delays. Duplicate requests may cause support to not be able to handle your original request faster. While I know it is annoying, I would suggest giving them a little more time to see if they get back to you. Best Regards， Nice - MSFT |Microsoft Community Support Specialist

Hi Bryan_776, I understand the issue you are experiencing. Unfortunately, Microsoft Cashback issues are not supported on the Microsoft Answers forum. No one here can solve your problem. https://rewards.bing.com/support This is the only way to contact Microsoft Cashback support. No phone support. I noticed that you have already submitted several requests and the original one is still open. I've seen so many threads within the community reporting this issue. It's possible the support team is swamped with requests, causing the delays. Duplicate requests may cause support to not be able to handle your original request faster. While I know it is annoying, I would suggest giving them a little more time to see if they get back to you. Best Regards， Nice - MSFT |Microsoft Community Support Specialist Some of us have limited time to decide our path, which is the issue. And they respond to other tickets, they just won't respond to the original one aside from saying they saw it. It doesn't make sense.

Did a new ticket a couple days ago explaining everything again, the incorrect amounts, images, etc. I just got back a response with the same copy/pasted beginning, then "I see you were given cashback for this order already so I'm closing this ticket now." They literally are not reading anything at all. I don't know if it's incompetence or what at this point. I'm sending daily tickets until they actually take a minute to read the messages I keep sending instead of closing them while ignoring everything.

I'm in the same boat with MS Cashback Support. Submitted support request, received response for more information, provided information, and have not received any follow-up since.

How Do You Contact Microsoft Cashback Support?

Anonymous

Hi all! I've been in this battle for a while now and getting nowhere. Here's a rundown of what's been happening:

I had an incorrect cashback amount credited to my account, so I reached out to support
The first support person asked for more information and gave a list of what they needed
I responded with the requested information
After a week, I wrote a new ticket since they said I should have had an answer within 24h. In the new one, I ensured it already had all the information requested so it wouldn't be asked for again
The new ticket was answered within 24h and closed due to the old one being open
A few days later I wrote in again with all the information since I still haven't heard back on the first one
This ticket was responded to asking for the same information I put in the ticket request. I responded with the information again. I'm guessing they had given a canned response in the beginning
No response so wrote in another ticket... this time organizing the information requested previously into a much more prominent way
This ticket gets responded to asking for.... you guessed it, the same information again!
This ticket goes unresponsive once I re-send the information again...
I write another ticket. This one is closed because the original one, still unanswered, is "open"
I just sent in yet another ticket with the same information I keep sending that keeps being repeatedly asked for again and again despite sending it

I'm honestly at a loss of what to do at this point. It's very clear at this point that nobody is actually reading the tickets; they read a few words and then give canned responses. But they also aren't reading the first few words because if they were they'd see the requested information at the top of the tickets...

Is there a phone number I can call where I can speak to an actual person? Some way to escalate this? This has been an uphill battle and I'm just hoping to finally get it resolved so I can move on.

Thank you!

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Anonymous

2023-12-04T19:43:25+00:00

I have been waiting over a week to resolve my tickets. I heard back after a few days from my initial submission, and then when I provided the requested information, I haven't heard anything back. I followed up again recently, and still haven't heard back. I too would like to know if I can call to escalate.
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Anonymous

2023-12-07T03:42:13+00:00

Hi Bryan_776,

I understand the issue you are experiencing. Unfortunately, Microsoft Cashback issues are not supported on the Microsoft Answers forum. No one here can solve your problem.

https://rewards.bing.com/support

This is the only way to contact Microsoft Cashback support. No phone support.

I noticed that you have already submitted several requests and the original one is still open.

I've seen so many threads within the community reporting this issue. It's possible the support team is swamped with requests, causing the delays.

Duplicate requests may cause support to not be able to handle your original request faster. While I know it is annoying, I would suggest giving them a little more time to see if they get back to you.

Best Regards，

Nice - MSFT |Microsoft Community Support Specialist
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1 person found this answer helpful.

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Anonymous

2023-12-08T21:58:12+00:00

Hi Bryan_776,

I understand the issue you are experiencing. Unfortunately, Microsoft Cashback issues are not supported on the Microsoft Answers forum. No one here can solve your problem.

https://rewards.bing.com/support

This is the only way to contact Microsoft Cashback support. No phone support.

I noticed that you have already submitted several requests and the original one is still open.

I've seen so many threads within the community reporting this issue. It's possible the support team is swamped with requests, causing the delays.

Duplicate requests may cause support to not be able to handle your original request faster. While I know it is annoying, I would suggest giving them a little more time to see if they get back to you.

Best Regards，

Nice - MSFT |Microsoft Community Support Specialist

Some of us have limited time to decide our path, which is the issue. And they respond to other tickets, they just won't respond to the original one aside from saying they saw it. It doesn't make sense.
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5 people found this answer helpful.

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Anonymous

2023-12-12T05:43:31+00:00

Did a new ticket a couple days ago explaining everything again, the incorrect amounts, images, etc. I just got back a response with the same copy/pasted beginning, then "I see you were given cashback for this order already so I'm closing this ticket now." They literally are not reading anything at all. I don't know if it's incompetence or what at this point. I'm sending daily tickets until they actually take a minute to read the messages I keep sending instead of closing them while ignoring everything.
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8 people found this answer helpful.

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Anonymous

2023-12-13T19:25:17+00:00

I'm in the same boat with MS Cashback Support. Submitted support request, received response for more information, provided information, and have not received any follow-up since.
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7 people found this answer helpful.

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