Hi all! I've been in this battle for a while now and getting nowhere. Here's a rundown of what's been happening: I had an incorrect cashback amount credited to my account, so I reached out to support The first support person asked for more information and gave a list of what they needed I responded with the requested information After a week, I wrote a new ticket since they said I should have had an answer within 24h. In the new one, I ensured it already had all the information requested so it wouldn't be asked for again The new ticket was answered within 24h and closed due to the old one being open A few days later I wrote in again with all the information since I still haven't heard back on the first one This ticket was responded to asking for the same information I put in the ticket request. I responded with the information again. I'm guessing they had given a canned response in the beginning No response so wrote in another ticket... this time organizing the information requested previously into a much more prominent way This ticket gets responded to asking for.... you guessed it, the same information again! This ticket goes unresponsive once I re-send the information again... I write another ticket. This one is closed because the original one, still unanswered, is "open" I just sent in yet another ticket with the same information I keep sending that keeps being repeatedly asked for again and again despite sending it I'm honestly at a loss of what to do at this point. It's very clear at this point that nobody is actually reading the tickets; they read a few words and then give canned responses. But they also aren't reading the first few words because if they were they'd see the requested information at the top of the tickets... Is there a phone number I can call where I can speak to an actual person? Some way to escalate this? This has been an uphill battle and I'm just hoping to finally get it resolved so I can move on. Thank you!

After about 4 months I did finally receive my cashback for a purchase in November. Didn't do anything extra besides submitting my original claim the same month. I did get a random email I think in January saying there was a backlog on correcting these issues, apologizing, and basically asking to be patient. I hope others get theirs soon.

Hi all, I have been waiting since October for them to show that my cashback is no longer pending. Since I haven't returned anything since October I will not be buying into that excuse. Since this is my 4th request, I am not accepting that they are too busy. I want my money. Some $50plus. So who do we have to beat over the head to get them on the job? And does anyone know how we report this to our state attorney generals - because we are being defrauded.

Been there, had the same issues. They make it almost impossible to find the correct avenue to contact support for the cashback app & when you do, it's a clown show and in the end up, it's impossible to get a resolution. The last 7 receipts I submitted all said denied......no reason, just denied, all receipts were valid, clear and within the allowed timeframe. Nine out of 10 times, my "bonus gift box" will not open & I get a "oops, an error occurred with an upside down, melted ice cream cone image? I've decided the program is not even worth the time & headache anymore, there are too many other cashback programs out there to use that actually works. Microsoft truly has the worst customer service & programs ever.......it's a cluster duck

It was showing on Microsoft main Cash-back site after I have to login for Microsoft 365 Family and it was showing 10% but Amount was showing pending, I missed that I did not take a picture of that situation, otherwise I have all evidences, technically MS Customer Service and other departments are running by South Asian countries and they are biased and unprofessional, they do not honor it if cash back is in high amount, still until today they are offering 10% on Mobile from Samsung.com website and they ditch you and grab information and never honor 10% cash back, on Monday or yesterday, they sent an email that your "Lenovo Purchase cash back is completed of $12.xx but on main website, still pending, I am monitoring their every information and will show into court about their discrepancies. Do not trust Microsoft nowadays.

I am so sorry to hear that this is what happens. I believe you because it has happened to me but I stopped checking all my purchases for right now too busy, but I do not trust them 100 percent either. When big money item purchases do not show up on cash back it is very suspicious as to who is collecting the money on that purchase. Stay well.

How Do You Contact Microsoft Cashback Support?

Anonymous

Hi all! I've been in this battle for a while now and getting nowhere. Here's a rundown of what's been happening:

I had an incorrect cashback amount credited to my account, so I reached out to support
The first support person asked for more information and gave a list of what they needed
I responded with the requested information
After a week, I wrote a new ticket since they said I should have had an answer within 24h. In the new one, I ensured it already had all the information requested so it wouldn't be asked for again
The new ticket was answered within 24h and closed due to the old one being open
A few days later I wrote in again with all the information since I still haven't heard back on the first one
This ticket was responded to asking for the same information I put in the ticket request. I responded with the information again. I'm guessing they had given a canned response in the beginning
No response so wrote in another ticket... this time organizing the information requested previously into a much more prominent way
This ticket gets responded to asking for.... you guessed it, the same information again!
This ticket goes unresponsive once I re-send the information again...
I write another ticket. This one is closed because the original one, still unanswered, is "open"
I just sent in yet another ticket with the same information I keep sending that keeps being repeatedly asked for again and again despite sending it

I'm honestly at a loss of what to do at this point. It's very clear at this point that nobody is actually reading the tickets; they read a few words and then give canned responses. But they also aren't reading the first few words because if they were they'd see the requested information at the top of the tickets...

Is there a phone number I can call where I can speak to an actual person? Some way to escalate this? This has been an uphill battle and I'm just hoping to finally get it resolved so I can move on.

Thank you!

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53 answers

Anonymous

2024-02-26T03:16:28+00:00

After about 4 months I did finally receive my cashback for a purchase in November. Didn't do anything extra besides submitting my original claim the same month. I did get a random email I think in January saying there was a backlog on correcting these issues, apologizing, and basically asking to be patient. I hope others get theirs soon.
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Anonymous

2024-02-20T05:53:11+00:00

Hi all, I have been waiting since October for them to show that my cashback is no longer pending. Since I haven't returned anything since October I will not be buying into that excuse. Since this is my 4th request, I am not accepting that they are too busy. I want my money. Some $50plus. So who do we have to beat over the head to get them on the job? And does anyone know how we report this to our state attorney generals - because we are being defrauded.
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3 people found this answer helpful.

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Anonymous

2024-02-16T01:05:11+00:00

Been there, had the same issues. They make it almost impossible to find the correct avenue to contact support for the cashback app & when you do, it's a clown show and in the end up, it's impossible to get a resolution. The last 7 receipts I submitted all said denied......no reason, just denied, all receipts were valid, clear and within the allowed timeframe. Nine out of 10 times, my "bonus gift box" will not open & I get a "oops, an error occurred with an upside down, melted ice cream cone image? I've decided the program is not even worth the time & headache anymore, there are too many other cashback programs out there to use that actually works. Microsoft truly has the worst customer service & programs ever.......it's a cluster duck
Was this answer helpful?

2 people found this answer helpful.

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Anonymous

2024-02-07T23:31:54+00:00

It was showing on Microsoft main Cash-back site after I have to login for Microsoft 365 Family and it was showing 10% but Amount was showing pending, I missed that I did not take a picture of that situation, otherwise I have all evidences, technically MS Customer Service and other departments are running by South Asian countries and they are biased and unprofessional, they do not honor it if cash back is in high amount, still until today they are offering 10% on Mobile from Samsung.com website and they ditch you and grab information and never honor 10% cash back, on Monday or yesterday, they sent an email that your "Lenovo Purchase cash back is completed of $12.xx but on main website, still pending, I am monitoring their every information and will show into court about their discrepancies. Do not trust Microsoft nowadays.
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1 person found this answer helpful.

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Anonymous

2024-02-07T23:17:45+00:00

I am so sorry to hear that this is what happens. I believe you because it has happened to me but I stopped checking all my purchases for right now too busy, but I do not trust them 100 percent either. When big money item purchases do not show up on cash back it is very suspicious as to who is collecting the money on that purchase. Stay well.
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1 person found this answer helpful.

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