How Do You Contact Microsoft Cashback Support?

Anonymous
2023-12-03T22:46:58+00:00

Hi all! I've been in this battle for a while now and getting nowhere. Here's a rundown of what's been happening:

  • I had an incorrect cashback amount credited to my account, so I reached out to support
  • The first support person asked for more information and gave a list of what they needed
  • I responded with the requested information
  • After a week, I wrote a new ticket since they said I should have had an answer within 24h. In the new one, I ensured it already had all the information requested so it wouldn't be asked for again
  • The new ticket was answered within 24h and closed due to the old one being open
  • A few days later I wrote in again with all the information since I still haven't heard back on the first one
  • This ticket was responded to asking for the same information I put in the ticket request. I responded with the information again. I'm guessing they had given a canned response in the beginning
  • No response so wrote in another ticket... this time organizing the information requested previously into a much more prominent way
  • This ticket gets responded to asking for.... you guessed it, the same information again!
  • This ticket goes unresponsive once I re-send the information again...
  • I write another ticket. This one is closed because the original one, still unanswered, is "open"
  • I just sent in yet another ticket with the same information I keep sending that keeps being repeatedly asked for again and again despite sending it

I'm honestly at a loss of what to do at this point. It's very clear at this point that nobody is actually reading the tickets; they read a few words and then give canned responses. But they also aren't reading the first few words because if they were they'd see the requested information at the top of the tickets...

Is there a phone number I can call where I can speak to an actual person? Some way to escalate this? This has been an uphill battle and I'm just hoping to finally get it resolved so I can move on.

Thank you!

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

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53 answers

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  1. Anonymous
    2024-05-08T19:52:48+00:00

    I received an email from Microsoft Cashback on May 1, 2024 that I had earned lifetime earnings of $52.72. Of that amount $26.64 was pending and that $26.08 was transferred to PAYPAL. I called PAYPAL and they had no knowledge of any such transfer. I have emailed to someone named Dianne at Microsoft for a week and still no results. From the looks of the complaints, I don`t think Microsoft intends to give any rewards back!

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  2. Anonymous
    2024-05-07T12:13:39+00:00

    I would reply that the correct phone number is in my profile.

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  3. Anonymous
    2024-05-03T17:55:30+00:00

    Cashback is asking for a phone number to deposit my cashback into paypal. My account already has a phone number.

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  4. Anonymous
    2024-03-27T02:26:27+00:00

    What you do next is give up. Do a web search, I think it is a scam out of India.

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  5. Anonymous
    2024-03-26T20:14:33+00:00

    Same problem. They owe me cashback from approx 10 purchases. I have provided all the info they have requested, and yet they keep closing my case# due to "inactivity". No phone number. Nothing.

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