Hi all! I've been in this battle for a while now and getting nowhere. Here's a rundown of what's been happening: I had an incorrect cashback amount credited to my account, so I reached out to support The first support person asked for more information and gave a list of what they needed I responded with the requested information After a week, I wrote a new ticket since they said I should have had an answer within 24h. In the new one, I ensured it already had all the information requested so it wouldn't be asked for again The new ticket was answered within 24h and closed due to the old one being open A few days later I wrote in again with all the information since I still haven't heard back on the first one This ticket was responded to asking for the same information I put in the ticket request. I responded with the information again. I'm guessing they had given a canned response in the beginning No response so wrote in another ticket... this time organizing the information requested previously into a much more prominent way This ticket gets responded to asking for.... you guessed it, the same information again! This ticket goes unresponsive once I re-send the information again... I write another ticket. This one is closed because the original one, still unanswered, is "open" I just sent in yet another ticket with the same information I keep sending that keeps being repeatedly asked for again and again despite sending it I'm honestly at a loss of what to do at this point. It's very clear at this point that nobody is actually reading the tickets; they read a few words and then give canned responses. But they also aren't reading the first few words because if they were they'd see the requested information at the top of the tickets... Is there a phone number I can call where I can speak to an actual person? Some way to escalate this? This has been an uphill battle and I'm just hoping to finally get it resolved so I can move on. Thank you!

Going through the same issue with a Samsung Cashback purchase in early December. Have received several replies, mostly to state that they are still working on it. Then I get an email today saying: "as cashback for the purchase has been activated for another service and the Microsoft Rewards cashback referral to merchant was lost.” Haven't the faintest what this means so have responded to them asking for clarification. I then get an email saying the case has been closed! Their excuse for the long delay in replying is due to "a higher volume of service requests than expected" Why am I not surprised! This is really not like Microsoft at all. I suspect something has gone horribly wrong with the program. Will wait and see if I get a response. Otherwise will refer to BBB here in the UK as suggested by Jake.

Oh, that's interesting. I may give that a shot as well. Please let us know how thing progress with your request. Edit/Update: Interesting in your case that they asked for your order information again. Don't they have it already in the ticket? 🤷🏾♂️

My advice would be to submit a complaint via the Better Business Bureau (BBB). I am still in the process of resolving my BBB complaint, but at least their support reached out to me again in connection to my BBB complaint to start resolving it. I just provided my order information again, so we will see.

I'm in the same boat with MS Cashback Support. Submitted support request, received response for more information, provided information, and have not received any follow-up since.

Did a new ticket a couple days ago explaining everything again, the incorrect amounts, images, etc. I just got back a response with the same copy/pasted beginning, then "I see you were given cashback for this order already so I'm closing this ticket now." They literally are not reading anything at all. I don't know if it's incompetence or what at this point. I'm sending daily tickets until they actually take a minute to read the messages I keep sending instead of closing them while ignoring everything.

How Do You Contact Microsoft Cashback Support?

Anonymous

Hi all! I've been in this battle for a while now and getting nowhere. Here's a rundown of what's been happening:

I had an incorrect cashback amount credited to my account, so I reached out to support
The first support person asked for more information and gave a list of what they needed
I responded with the requested information
After a week, I wrote a new ticket since they said I should have had an answer within 24h. In the new one, I ensured it already had all the information requested so it wouldn't be asked for again
The new ticket was answered within 24h and closed due to the old one being open
A few days later I wrote in again with all the information since I still haven't heard back on the first one
This ticket was responded to asking for the same information I put in the ticket request. I responded with the information again. I'm guessing they had given a canned response in the beginning
No response so wrote in another ticket... this time organizing the information requested previously into a much more prominent way
This ticket gets responded to asking for.... you guessed it, the same information again!
This ticket goes unresponsive once I re-send the information again...
I write another ticket. This one is closed because the original one, still unanswered, is "open"
I just sent in yet another ticket with the same information I keep sending that keeps being repeatedly asked for again and again despite sending it

I'm honestly at a loss of what to do at this point. It's very clear at this point that nobody is actually reading the tickets; they read a few words and then give canned responses. But they also aren't reading the first few words because if they were they'd see the requested information at the top of the tickets...

Is there a phone number I can call where I can speak to an actual person? Some way to escalate this? This has been an uphill battle and I'm just hoping to finally get it resolved so I can move on.

Thank you!

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Anonymous

2024-01-05T20:33:06+00:00

Going through the same issue with a Samsung Cashback purchase in early December. Have received several replies, mostly to state that they are still working on it. Then I get an email today saying: "as cashback for the purchase has been activated for another service and the Microsoft Rewards cashback referral to merchant was lost.” Haven't the faintest what this means so have responded to them asking for clarification. I then get an email saying the case has been closed!

Their excuse for the long delay in replying is due to "a higher volume of service requests than expected" Why am I not surprised! This is really not like Microsoft at all. I suspect something has gone horribly wrong with the program.

Will wait and see if I get a response. Otherwise will refer to BBB here in the UK as suggested by Jake.
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Anonymous

2023-12-13T19:55:20+00:00

Oh, that's interesting. I may give that a shot as well. Please let us know how thing progress with your request.

Edit/Update: Interesting in your case that they asked for your order information again. Don't they have it already in the ticket? 🤷🏾‍♂️
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Anonymous

2023-12-13T19:35:31+00:00

My advice would be to submit a complaint via the Better Business Bureau (BBB). I am still in the process of resolving my BBB complaint, but at least their support reached out to me again in connection to my BBB complaint to start resolving it. I just provided my order information again, so we will see.
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Anonymous

2023-12-13T19:25:17+00:00

I'm in the same boat with MS Cashback Support. Submitted support request, received response for more information, provided information, and have not received any follow-up since.
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Anonymous

2023-12-12T05:43:31+00:00

Did a new ticket a couple days ago explaining everything again, the incorrect amounts, images, etc. I just got back a response with the same copy/pasted beginning, then "I see you were given cashback for this order already so I'm closing this ticket now." They literally are not reading anything at all. I don't know if it's incompetence or what at this point. I'm sending daily tickets until they actually take a minute to read the messages I keep sending instead of closing them while ignoring everything.
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8 people found this answer helpful.

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