How Do You Contact Microsoft Cashback Support?

Anonymous
2023-12-03T22:46:58+00:00

Hi all! I've been in this battle for a while now and getting nowhere. Here's a rundown of what's been happening:

  • I had an incorrect cashback amount credited to my account, so I reached out to support
  • The first support person asked for more information and gave a list of what they needed
  • I responded with the requested information
  • After a week, I wrote a new ticket since they said I should have had an answer within 24h. In the new one, I ensured it already had all the information requested so it wouldn't be asked for again
  • The new ticket was answered within 24h and closed due to the old one being open
  • A few days later I wrote in again with all the information since I still haven't heard back on the first one
  • This ticket was responded to asking for the same information I put in the ticket request. I responded with the information again. I'm guessing they had given a canned response in the beginning
  • No response so wrote in another ticket... this time organizing the information requested previously into a much more prominent way
  • This ticket gets responded to asking for.... you guessed it, the same information again!
  • This ticket goes unresponsive once I re-send the information again...
  • I write another ticket. This one is closed because the original one, still unanswered, is "open"
  • I just sent in yet another ticket with the same information I keep sending that keeps being repeatedly asked for again and again despite sending it

I'm honestly at a loss of what to do at this point. It's very clear at this point that nobody is actually reading the tickets; they read a few words and then give canned responses. But they also aren't reading the first few words because if they were they'd see the requested information at the top of the tickets...

Is there a phone number I can call where I can speak to an actual person? Some way to escalate this? This has been an uphill battle and I'm just hoping to finally get it resolved so I can move on.

Thank you!

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

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  1. Anonymous
    2024-02-16T01:05:11+00:00

    Been there, had the same issues. They make it almost impossible to find the correct avenue to contact support for the cashback app & when you do, it's a clown show and in the end up, it's impossible to get a resolution. The last 7 receipts I submitted all said denied......no reason, just denied, all receipts were valid, clear and within the allowed timeframe. Nine out of 10 times, my "bonus gift box" will not open & I get a "oops, an error occurred with an upside down, melted ice cream cone image? I've decided the program is not even worth the time & headache anymore, there are too many other cashback programs out there to use that actually works. Microsoft truly has the worst customer service & programs ever.......it's a cluster duck

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  2. Anonymous
    2024-02-07T17:31:32+00:00

    Keep doing it File tons of complain to BBB about Microsoft poor customer services and they cheating customers.

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  3. Anonymous
    2024-02-07T06:36:23+00:00

    Can u guide me how to do BBB.. they ask name of business and state so not sure how to do that as it doesnt find microsoft. i'm new at this. thank u

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  4. Anonymous
    2024-01-08T21:03:25+00:00

    I have the exact same issue and also get no response after the initial one. Tried follow-up emails and new tickets and still nothing. I think it might be time to issue a credit card chargeback.

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  5. Anonymous
    2023-12-13T19:55:20+00:00

    Oh, that's interesting. I may give that a shot as well. Please let us know how thing progress with your request.

    Edit/Update: Interesting in your case that they asked for your order information again. Don't they have it already in the ticket? 🤷🏾‍♂️

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