Hi all! I've been in this battle for a while now and getting nowhere. Here's a rundown of what's been happening: I had an incorrect cashback amount credited to my account, so I reached out to support The first support person asked for more information and gave a list of what they needed I responded with the requested information After a week, I wrote a new ticket since they said I should have had an answer within 24h. In the new one, I ensured it already had all the information requested so it wouldn't be asked for again The new ticket was answered within 24h and closed due to the old one being open A few days later I wrote in again with all the information since I still haven't heard back on the first one This ticket was responded to asking for the same information I put in the ticket request. I responded with the information again. I'm guessing they had given a canned response in the beginning No response so wrote in another ticket... this time organizing the information requested previously into a much more prominent way This ticket gets responded to asking for.... you guessed it, the same information again! This ticket goes unresponsive once I re-send the information again... I write another ticket. This one is closed because the original one, still unanswered, is "open" I just sent in yet another ticket with the same information I keep sending that keeps being repeatedly asked for again and again despite sending it I'm honestly at a loss of what to do at this point. It's very clear at this point that nobody is actually reading the tickets; they read a few words and then give canned responses. But they also aren't reading the first few words because if they were they'd see the requested information at the top of the tickets... Is there a phone number I can call where I can speak to an actual person? Some way to escalate this? This has been an uphill battle and I'm just hoping to finally get it resolved so I can move on. Thank you!

Hi Bryan_776, I understand the issue you are experiencing. Unfortunately, Microsoft Cashback issues are not supported on the Microsoft Answers forum. No one here can solve your problem. https://rewards.bing.com/support This is the only way to contact Microsoft Cashback support. No phone support. I noticed that you have already submitted several requests and the original one is still open. I've seen so many threads within the community reporting this issue. It's possible the support team is swamped with requests, causing the delays. Duplicate requests may cause support to not be able to handle your original request faster. While I know it is annoying, I would suggest giving them a little more time to see if they get back to you. Best Regards， Nice - MSFT |Microsoft Community Support Specialist Some of us have limited time to decide our path, which is the issue. And they respond to other tickets, they just won't respond to the original one aside from saying they saw it. It doesn't make sense.

Will I just filed my report with the FTC. Clear and concise and nothing but facts. MS offers cash back on items then cancels the cash back and either requests the same info repeatedly or tells you they're looking into it repeatedly with zero resolution.

My advice would be to submit a complaint via the Better Business Bureau (BBB). I am still in the process of resolving my BBB complaint, but at least their support reached out to me again in connection to my BBB complaint to start resolving it. I just provided my order information again, so we will see.

Hi all, I have been waiting since October for them to show that my cashback is no longer pending. Since I haven't returned anything since October I will not be buying into that excuse. Since this is my 4th request, I am not accepting that they are too busy. I want my money. Some $50plus. So who do we have to beat over the head to get them on the job? And does anyone know how we report this to our state attorney generals - because we are being defrauded.

How Do You Contact Microsoft Cashback Support?

Anonymous

Hi all! I've been in this battle for a while now and getting nowhere. Here's a rundown of what's been happening:

I had an incorrect cashback amount credited to my account, so I reached out to support
The first support person asked for more information and gave a list of what they needed
I responded with the requested information
After a week, I wrote a new ticket since they said I should have had an answer within 24h. In the new one, I ensured it already had all the information requested so it wouldn't be asked for again
The new ticket was answered within 24h and closed due to the old one being open
A few days later I wrote in again with all the information since I still haven't heard back on the first one
This ticket was responded to asking for the same information I put in the ticket request. I responded with the information again. I'm guessing they had given a canned response in the beginning
No response so wrote in another ticket... this time organizing the information requested previously into a much more prominent way
This ticket gets responded to asking for.... you guessed it, the same information again!
This ticket goes unresponsive once I re-send the information again...
I write another ticket. This one is closed because the original one, still unanswered, is "open"
I just sent in yet another ticket with the same information I keep sending that keeps being repeatedly asked for again and again despite sending it

I'm honestly at a loss of what to do at this point. It's very clear at this point that nobody is actually reading the tickets; they read a few words and then give canned responses. But they also aren't reading the first few words because if they were they'd see the requested information at the top of the tickets...

Is there a phone number I can call where I can speak to an actual person? Some way to escalate this? This has been an uphill battle and I'm just hoping to finally get it resolved so I can move on.

Thank you!

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53 answers

Anonymous

2023-12-08T21:58:12+00:00

Hi Bryan_776,

I understand the issue you are experiencing. Unfortunately, Microsoft Cashback issues are not supported on the Microsoft Answers forum. No one here can solve your problem.

https://rewards.bing.com/support

This is the only way to contact Microsoft Cashback support. No phone support.

I noticed that you have already submitted several requests and the original one is still open.

I've seen so many threads within the community reporting this issue. It's possible the support team is swamped with requests, causing the delays.

Duplicate requests may cause support to not be able to handle your original request faster. While I know it is annoying, I would suggest giving them a little more time to see if they get back to you.

Best Regards，

Nice - MSFT |Microsoft Community Support Specialist

Some of us have limited time to decide our path, which is the issue. And they respond to other tickets, they just won't respond to the original one aside from saying they saw it. It doesn't make sense.
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Anonymous

2024-07-14T23:50:19+00:00

Will I just filed my report with the FTC. Clear and concise and nothing but facts.

MS offers cash back on items then cancels the cash back and either requests the same info repeatedly or tells you they're looking into it repeatedly with zero resolution.
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Anonymous

2023-12-13T19:35:31+00:00

My advice would be to submit a complaint via the Better Business Bureau (BBB). I am still in the process of resolving my BBB complaint, but at least their support reached out to me again in connection to my BBB complaint to start resolving it. I just provided my order information again, so we will see.
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Anonymous

2024-02-20T05:53:11+00:00

Hi all, I have been waiting since October for them to show that my cashback is no longer pending. Since I haven't returned anything since October I will not be buying into that excuse. Since this is my 4th request, I am not accepting that they are too busy. I want my money. Some $50plus. So who do we have to beat over the head to get them on the job? And does anyone know how we report this to our state attorney generals - because we are being defrauded.
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Anonymous

Microsoft is very unprofessional and unskilled company, I have had very bad experiences with them, we should make a lot lawsuits against MS, they have very slow process, they deny everything even when you receive a email from their server

"We've got your cash back covered
You just made a purchase atsamsung.com! "<br><br><br><br>This is an email came from noreply-cashback@microsoft.com and on same day before purchasing Samsung Phone, it was 10% Cash back activated and on mobile Purchase 10% cash back and I have pictures, even it showed date and time.. and this email came from MS is a legitimate evidence that I have been covered... and it was pending and later disappeared, they cheat customers. go to Better Business Bureau and file a complaint again business Microsoft address 1 Microsoft Way Redmond WA 98052-8300. Majority of MS Employees are Outsourced in different countries, they do not understand. We should make a lawsuit against MS, File a complain at BBB, so many complains and they will losing BBB Accredited Certificates, I was planning to buy Surface Laptop but their Poor customer services I have refrained from MS Laptops.

"We've got your cash back covered

You just made a purchase at**samsung.com**! "<br><br><br><br>This is an email came from noreply-cashback@microsoft.com and on same day before purchasing Samsung Phone, it was 10% Cash back activated and on mobile Purchase 10% cash back and I have pictures, even it showed date and time.. and this email came from MS is a legitimate evidence that I have been covered... and it was pending and later disappeared, they cheat customers. go to Better Business Bureau and file a complaint again business Microsoft address 1 Microsoft Way Redmond WA 98052-8300. Majority of MS Employees are Outsourced in different countries, they do not understand. We should make a lawsuit against MS, File a complain at BBB, so many complains and they will losing BBB Accredited Certificates, I was planning to buy Surface Laptop but their Poor customer services I have refrained from MS Laptops.

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