Hi all! I've been in this battle for a while now and getting nowhere. Here's a rundown of what's been happening: I had an incorrect cashback amount credited to my account, so I reached out to support The first support person asked for more information and gave a list of what they needed I responded with the requested information After a week, I wrote a new ticket since they said I should have had an answer within 24h. In the new one, I ensured it already had all the information requested so it wouldn't be asked for again The new ticket was answered within 24h and closed due to the old one being open A few days later I wrote in again with all the information since I still haven't heard back on the first one This ticket was responded to asking for the same information I put in the ticket request. I responded with the information again. I'm guessing they had given a canned response in the beginning No response so wrote in another ticket... this time organizing the information requested previously into a much more prominent way This ticket gets responded to asking for.... you guessed it, the same information again! This ticket goes unresponsive once I re-send the information again... I write another ticket. This one is closed because the original one, still unanswered, is "open" I just sent in yet another ticket with the same information I keep sending that keeps being repeatedly asked for again and again despite sending it I'm honestly at a loss of what to do at this point. It's very clear at this point that nobody is actually reading the tickets; they read a few words and then give canned responses. But they also aren't reading the first few words because if they were they'd see the requested information at the top of the tickets... Is there a phone number I can call where I can speak to an actual person? Some way to escalate this? This has been an uphill battle and I'm just hoping to finally get it resolved so I can move on. Thank you!

Microsoft stole my money. Since 9-6 and all I get are some bull **** emails from jenny. Like it isn't bad enough that microsoft spies on us, tries to get you for everything, now they steal your money

I never had a problem with it cash back before until now. I went to transfer $20.78 into my paypal account. Waited and nothing showed up. I contacted pay pal then microsoft cash back. Miscrosoft said the money was sent. After investigation they said that I don't have an account with that email address with paypal. Been emailing cash back about this. I told them that I had changed my email to a g-mail because microsoft kep pushing that 365 **** on me and so outlook [microsoft] banned my outlook account. But I let them all know to use my gmail account. Microsoft didn't and they are too stupid to change the information. Yep, if microsoft isn't spying on you, they're screwing something up.

I got below response from Microsoft support and after removing my VoIP number, I am able to redeem. Here's a quick summary of what might be causing the issue: • Using VoIP numbers is not allowed. Make sure to use a valid non-VoIP number to redeem your points, as stated in the Microsoft Services Agreement. • Redeeming rewards not available in your current location goes against our policy. Rewards and offers can change based on location, so pick ones that are meant for where you are.

How Do You Contact Microsoft Cashback Support?

Anonymous

Hi all! I've been in this battle for a while now and getting nowhere. Here's a rundown of what's been happening:

I had an incorrect cashback amount credited to my account, so I reached out to support
The first support person asked for more information and gave a list of what they needed
I responded with the requested information
After a week, I wrote a new ticket since they said I should have had an answer within 24h. In the new one, I ensured it already had all the information requested so it wouldn't be asked for again
The new ticket was answered within 24h and closed due to the old one being open
A few days later I wrote in again with all the information since I still haven't heard back on the first one
This ticket was responded to asking for the same information I put in the ticket request. I responded with the information again. I'm guessing they had given a canned response in the beginning
No response so wrote in another ticket... this time organizing the information requested previously into a much more prominent way
This ticket gets responded to asking for.... you guessed it, the same information again!
This ticket goes unresponsive once I re-send the information again...
I write another ticket. This one is closed because the original one, still unanswered, is "open"
I just sent in yet another ticket with the same information I keep sending that keeps being repeatedly asked for again and again despite sending it

I'm honestly at a loss of what to do at this point. It's very clear at this point that nobody is actually reading the tickets; they read a few words and then give canned responses. But they also aren't reading the first few words because if they were they'd see the requested information at the top of the tickets...

Is there a phone number I can call where I can speak to an actual person? Some way to escalate this? This has been an uphill battle and I'm just hoping to finally get it resolved so I can move on.

Thank you!

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Anonymous

2024-09-25T01:11:09+00:00

Microsoft stole my money. Since 9-6 and all I get are some bull **** emails from jenny. Like it isn't bad enough that microsoft spies on us, tries to get you for everything, now they steal your money
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Anonymous

2024-09-09T14:31:50+00:00

I never had a problem with it cash back before until now. I went to transfer $20.78 into my paypal account. Waited and nothing showed up. I contacted pay pal then microsoft cash back. Miscrosoft said the money was sent. After investigation they said that I don't have an account with that email address with paypal. Been emailing cash back about this. I told them that I had changed my email to a g-mail because microsoft kep pushing that 365 **** on me and so outlook [microsoft] banned my outlook account. But I let them all know to use my gmail account. Microsoft didn't and they are too stupid to change the information. Yep, if microsoft isn't spying on you, they're screwing something up.
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Anonymous

2024-08-15T20:48:21+00:00
I got below response from Microsoft support and after removing my VoIP number, I am able to redeem.

Here's a quick summary of what might be causing the issue:
- • Using VoIP numbers is not allowed. Make sure to use a valid non-VoIP number to redeem your points, as stated in the Microsoft Services Agreement.
- • Redeeming rewards not available in your current location goes against our policy. Rewards and offers can change based on location, so pick ones that are meant for where you are.
Was this answer helpful?

0 comments No comments