Hi all! I've been in this battle for a while now and getting nowhere. Here's a rundown of what's been happening: I had an incorrect cashback amount credited to my account, so I reached out to support The first support person asked for more information and gave a list of what they needed I responded with the requested information After a week, I wrote a new ticket since they said I should have had an answer within 24h. In the new one, I ensured it already had all the information requested so it wouldn't be asked for again The new ticket was answered within 24h and closed due to the old one being open A few days later I wrote in again with all the information since I still haven't heard back on the first one This ticket was responded to asking for the same information I put in the ticket request. I responded with the information again. I'm guessing they had given a canned response in the beginning No response so wrote in another ticket... this time organizing the information requested previously into a much more prominent way This ticket gets responded to asking for.... you guessed it, the same information again! This ticket goes unresponsive once I re-send the information again... I write another ticket. This one is closed because the original one, still unanswered, is "open" I just sent in yet another ticket with the same information I keep sending that keeps being repeatedly asked for again and again despite sending it I'm honestly at a loss of what to do at this point. It's very clear at this point that nobody is actually reading the tickets; they read a few words and then give canned responses. But they also aren't reading the first few words because if they were they'd see the requested information at the top of the tickets... Is there a phone number I can call where I can speak to an actual person? Some way to escalate this? This has been an uphill battle and I'm just hoping to finally get it resolved so I can move on. Thank you!

I wish I had known that I wasn't going to get my cashback money. I WOULDN'T HAVE WASTED SO MUCH TIME. SURELY MICROSOFT KNOWS HOW MUCH THIS BAD P R IS GOING TO HURT THEM DOWN THE ROAD.

I don't want to contact Microsoft. I can do that. WHAT I WANT IS FOR MICROSOFT TO TRANSFER MY $50 REWARDS MONEY OVER TO MY PAYPAL ACCOUNT. I HAVE NO PHONE NUMBER LISTED WITH MY ACCOUNT. WHEN I ATTEMPTED TO ENTER MY PHONE NUMBER IT SAYS TO ENTER THE CODE NUMBER THAT MICROSOFT PUT ON MY PHONE. THERE IS NO CODE NUMBER ON MY PHONE---THEY DON'T CALL ME!

I have a phone number. It is (407) 846-4454. Every time I try to enter it into my information it says enter the code number that Microsoft put on my phone. THERE IS NO CODE NUMBER TO ENTER, YOU DON'T CALL ME AND GIVE ME ONE.

It does say to "redeem before this date (July 25th) to take full advantage of your earnings" though. It also says the receipt scan feature will be available until then when it's clearly not available anymore. I also had another $3 they screwed me out of. Two items on a receipt. They declined both and gave me the standard $0.01. I took screenshots of everything as usual. First support reply asked for them so I sent them. Second support reply was the same copy/paste useless BS asking for the screenshots again. Literally the most useless customer support ever.

As far as I know, it is only the receipt scanning that ended. Cashback through online purchases hasn't ended.

How Do You Contact Microsoft Cashback Support?

Anonymous

Hi all! I've been in this battle for a while now and getting nowhere. Here's a rundown of what's been happening:

I had an incorrect cashback amount credited to my account, so I reached out to support
The first support person asked for more information and gave a list of what they needed
I responded with the requested information
After a week, I wrote a new ticket since they said I should have had an answer within 24h. In the new one, I ensured it already had all the information requested so it wouldn't be asked for again
The new ticket was answered within 24h and closed due to the old one being open
A few days later I wrote in again with all the information since I still haven't heard back on the first one
This ticket was responded to asking for the same information I put in the ticket request. I responded with the information again. I'm guessing they had given a canned response in the beginning
No response so wrote in another ticket... this time organizing the information requested previously into a much more prominent way
This ticket gets responded to asking for.... you guessed it, the same information again!
This ticket goes unresponsive once I re-send the information again...
I write another ticket. This one is closed because the original one, still unanswered, is "open"
I just sent in yet another ticket with the same information I keep sending that keeps being repeatedly asked for again and again despite sending it

I'm honestly at a loss of what to do at this point. It's very clear at this point that nobody is actually reading the tickets; they read a few words and then give canned responses. But they also aren't reading the first few words because if they were they'd see the requested information at the top of the tickets...

Is there a phone number I can call where I can speak to an actual person? Some way to escalate this? This has been an uphill battle and I'm just hoping to finally get it resolved so I can move on.

Thank you!

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Anonymous

2024-07-15T05:01:41+00:00

I wish I had known that I wasn't going to get my cashback money. I WOULDN'T HAVE WASTED SO MUCH TIME. SURELY MICROSOFT KNOWS HOW MUCH THIS BAD P R IS GOING TO HURT THEM DOWN THE ROAD.
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Anonymous

2024-07-03T14:16:47+00:00

I don't want to contact Microsoft. I can do that. WHAT I WANT IS FOR MICROSOFT TO TRANSFER MY $50 REWARDS MONEY OVER TO MY PAYPAL ACCOUNT. I HAVE NO PHONE NUMBER LISTED WITH MY ACCOUNT. WHEN I ATTEMPTED TO ENTER MY PHONE NUMBER IT SAYS TO ENTER THE CODE NUMBER THAT MICROSOFT PUT ON MY PHONE. THERE IS NO CODE NUMBER ON MY PHONE---THEY DON'T CALL ME!
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Anonymous

2024-07-03T14:01:29+00:00

I have a phone number. It is (407) 846-4454. Every time I try to enter it into my information it says enter the code number that Microsoft put on my phone. THERE IS NO CODE NUMBER TO ENTER, YOU DON'T CALL ME AND GIVE ME ONE.
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Anonymous

2024-07-02T08:55:54+00:00

It does say to "redeem before this date (July 25th) to take full advantage of your earnings" though.

It also says the receipt scan feature will be available until then when it's clearly not available anymore.

I also had another $3 they screwed me out of. Two items on a receipt. They declined both and gave me the standard $0.01. I took screenshots of everything as usual. First support reply asked for them so I sent them. Second support reply was the same copy/paste useless BS asking for the screenshots again.

Literally the most useless customer support ever.
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Anonymous

2024-07-02T04:25:13+00:00

As far as I know, it is only the receipt scanning that ended. Cashback through online purchases hasn't ended.
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