Hi all! I've been in this battle for a while now and getting nowhere. Here's a rundown of what's been happening: I had an incorrect cashback amount credited to my account, so I reached out to support The first support person asked for more information and gave a list of what they needed I responded with the requested information After a week, I wrote a new ticket since they said I should have had an answer within 24h. In the new one, I ensured it already had all the information requested so it wouldn't be asked for again The new ticket was answered within 24h and closed due to the old one being open A few days later I wrote in again with all the information since I still haven't heard back on the first one This ticket was responded to asking for the same information I put in the ticket request. I responded with the information again. I'm guessing they had given a canned response in the beginning No response so wrote in another ticket... this time organizing the information requested previously into a much more prominent way This ticket gets responded to asking for.... you guessed it, the same information again! This ticket goes unresponsive once I re-send the information again... I write another ticket. This one is closed because the original one, still unanswered, is "open" I just sent in yet another ticket with the same information I keep sending that keeps being repeatedly asked for again and again despite sending it I'm honestly at a loss of what to do at this point. It's very clear at this point that nobody is actually reading the tickets; they read a few words and then give canned responses. But they also aren't reading the first few words because if they were they'd see the requested information at the top of the tickets... Is there a phone number I can call where I can speak to an actual person? Some way to escalate this? This has been an uphill battle and I'm just hoping to finally get it resolved so I can move on. Thank you!

This was my first and last time using MS Cashback. After talking with multiple support agents and having my BBB complaint closed without resolution, it is looking like I won't get a dime. I even had 1 support agent tell me that my transactions qualified for cash back, only for a different agent to close my case and tell me that I don't qualify. Really disappointed in Microsoft. At this point, our only recourse seems to be submitting BBB complaints to hurt their reputation as a warning to others.

Did a new ticket a couple days ago explaining everything again, the incorrect amounts, images, etc. I just got back a response with the same copy/pasted beginning, then "I see you were given cashback for this order already so I'm closing this ticket now." They literally are not reading anything at all. I don't know if it's incompetence or what at this point. I'm sending daily tickets until they actually take a minute to read the messages I keep sending instead of closing them while ignoring everything.

I have been waiting over a week to resolve my tickets. I heard back after a few days from my initial submission, and then when I provided the requested information, I haven't heard anything back. I followed up again recently, and still haven't heard back. I too would like to know if I can call to escalate.

I'm in the same boat with MS Cashback Support. Submitted support request, received response for more information, provided information, and have not received any follow-up since.

ANY REALLY HIGH AMOUNT PURCHASES I HAVE MADE ARE NOT BEING ACKNOWLEDGED BY MICROSOFT CASH BACK AT ALL WHO IS BENEFITING FROM THOSE PURCHASES? THEY ARE GIVING ME CASH BACK ON THE SMALL PURCHASES CONTACTED THEM SEVERAL TIMES AND DIFFERENT PEOPLE RESPOND WITH THE SAME QUESTIONS BUT NO FOLLOW UPS. IT IS A TOTAL SCAM. TWO SEVERAL HUNDRED DOLLAR PURCHASES NOT SHOWING UP AT ALL UNDER MY CASHBACK PURCHASES AND ONE JUST THE OTHER DAY FOR $899.00 NOT UNDER MY CASHBACK. I WONDER IF THEY COULD BE PUTTING IT UNDER OTHER PEOPLE CASH BACK PURCHASES LIKE THEMSELVES BECAUSE I GET THE WALMART AND THE CHEAP DOLLAR PURCHASES. I THINK THAT THEY NEED TO BE INVESTIGATED BECAUSE THE CONTACT WITH THEM OVER THESE ISSUES IS A TOTAL JOKE. THEY NEVER RESOLVE THE ISSUE FOR NOT RECEIVING CREDIT FOR THE HIGH-END PURCHASES THEY JUST KEEP SENDING YOU THE SAME EMAIL WITH QUESTIONS AND YOU RESPOND EVERYTIME AND NO FOLLOW UP FROM MICROSOFT AND IT IS NEVER RESOLVED SOMEONE IS MAKING MONEY OFF MY EXPENSIVE PURCHASES AND IT IS NOT ME. I THINK I WILL CONTACT THE FBI. OR ASK THEM WHO DO I CONTACT TO LOOK INTO THIS PROBLEM

How Do You Contact Microsoft Cashback Support?

Anonymous

Hi all! I've been in this battle for a while now and getting nowhere. Here's a rundown of what's been happening:

I had an incorrect cashback amount credited to my account, so I reached out to support
The first support person asked for more information and gave a list of what they needed
I responded with the requested information
After a week, I wrote a new ticket since they said I should have had an answer within 24h. In the new one, I ensured it already had all the information requested so it wouldn't be asked for again
The new ticket was answered within 24h and closed due to the old one being open
A few days later I wrote in again with all the information since I still haven't heard back on the first one
This ticket was responded to asking for the same information I put in the ticket request. I responded with the information again. I'm guessing they had given a canned response in the beginning
No response so wrote in another ticket... this time organizing the information requested previously into a much more prominent way
This ticket gets responded to asking for.... you guessed it, the same information again!
This ticket goes unresponsive once I re-send the information again...
I write another ticket. This one is closed because the original one, still unanswered, is "open"
I just sent in yet another ticket with the same information I keep sending that keeps being repeatedly asked for again and again despite sending it

I'm honestly at a loss of what to do at this point. It's very clear at this point that nobody is actually reading the tickets; they read a few words and then give canned responses. But they also aren't reading the first few words because if they were they'd see the requested information at the top of the tickets...

Is there a phone number I can call where I can speak to an actual person? Some way to escalate this? This has been an uphill battle and I'm just hoping to finally get it resolved so I can move on.

Thank you!

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Anonymous

2024-01-25T22:14:28+00:00

This was my first and last time using MS Cashback. After talking with multiple support agents and having my BBB complaint closed without resolution, it is looking like I won't get a dime.

I even had 1 support agent tell me that my transactions qualified for cash back, only for a different agent to close my case and tell me that I don't qualify. Really disappointed in Microsoft. At this point, our only recourse seems to be submitting BBB complaints to hurt their reputation as a warning to others.
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Anonymous

2023-12-12T05:43:31+00:00

Did a new ticket a couple days ago explaining everything again, the incorrect amounts, images, etc. I just got back a response with the same copy/pasted beginning, then "I see you were given cashback for this order already so I'm closing this ticket now." They literally are not reading anything at all. I don't know if it's incompetence or what at this point. I'm sending daily tickets until they actually take a minute to read the messages I keep sending instead of closing them while ignoring everything.
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Anonymous

2023-12-04T19:43:25+00:00

I have been waiting over a week to resolve my tickets. I heard back after a few days from my initial submission, and then when I provided the requested information, I haven't heard anything back. I followed up again recently, and still haven't heard back. I too would like to know if I can call to escalate.
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Anonymous

2023-12-13T19:25:17+00:00

I'm in the same boat with MS Cashback Support. Submitted support request, received response for more information, provided information, and have not received any follow-up since.
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Anonymous

2024-01-08T14:52:50+00:00

ANY REALLY HIGH AMOUNT PURCHASES I HAVE MADE ARE NOT BEING ACKNOWLEDGED BY MICROSOFT CASH BACK AT ALL WHO IS BENEFITING FROM THOSE PURCHASES?

THEY ARE GIVING ME CASH BACK ON THE SMALL PURCHASES CONTACTED THEM SEVERAL TIMES AND DIFFERENT PEOPLE RESPOND WITH THE SAME QUESTIONS BUT NO FOLLOW UPS. IT IS A TOTAL SCAM.

TWO SEVERAL HUNDRED DOLLAR PURCHASES NOT SHOWING UP AT ALL UNDER MY CASHBACK PURCHASES AND ONE JUST THE OTHER DAY FOR $899.00 NOT UNDER MY CASHBACK. I WONDER IF THEY COULD BE PUTTING IT UNDER OTHER PEOPLE CASH BACK PURCHASES LIKE THEMSELVES BECAUSE I GET THE WALMART AND THE CHEAP DOLLAR PURCHASES.

I THINK THAT THEY NEED TO BE INVESTIGATED BECAUSE THE CONTACT WITH THEM OVER THESE ISSUES IS A TOTAL JOKE. THEY NEVER RESOLVE THE ISSUE FOR NOT RECEIVING CREDIT FOR THE HIGH-END PURCHASES THEY JUST KEEP SENDING YOU THE SAME EMAIL WITH QUESTIONS AND YOU RESPOND EVERYTIME AND NO FOLLOW UP FROM MICROSOFT AND IT IS NEVER RESOLVED SOMEONE IS MAKING MONEY OFF MY EXPENSIVE PURCHASES AND IT IS NOT ME. I THINK I WILL CONTACT THE FBI. OR ASK THEM WHO DO I CONTACT TO LOOK INTO THIS PROBLEM
Was this answer helpful?

6 people found this answer helpful.

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