My Rewards points disappeared, but I have been accruing them almost daily. Why?

Anonymous
2023-02-25T16:01:22+00:00

Today I logged on and discovered some 10000 or more Rewards points were disappeared. What happened? I was going to redeem them. But in any case, I have been actively accruing them for a long time. The account is active. I think they should be reinstated to my account.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

72 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2024-01-05T00:29:24+00:00

    Read my previous response However after much back and forth with Microsoft rewards they sent me multiple options all of which I have tried but points still disappear or are not credited when you do the quizzes but appear a day or two later I even get a second rewards page with other points which I cannot transfer or access So I have given up trying to understand will gain points when I can till I get the number I need (close now) for the reward I want and will cash in and then stop playing!!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-01-05T01:57:12+00:00

    I have lost 57,000 points and no help from you. It says I redeemed them but I didn’t do where are they?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-01-15T12:51:41+00:00

    I had over 2000 points and all vanished without a trace. The account is active and Microsoft put me back to level 1 :-(

    Can someone from Microsoft respond to all of these vanished without a trace points please?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-01-16T06:12:34+00:00

    It took weeks before I got a reply and then it was basically useless I stopped doing the quizzes etc for 4 days Checked back and all of a sudden points were back but it still some times loads a page with the low level and just 200 points showing This rewards site is one of Microsoft's less reliable services..Even when you want to cash in points it offers shopping vouchers but does not tell you what value they will have in store

    Was this answer helpful?

    0 comments
  5. Anonymous
    2024-02-28T23:26:10+00:00

    My entire account was reset to zero points overnight! Yesterday (February 27, 2024), I had over 44,000 points in my account. As of today, February 28, 2024, I had 0 points in my account. I did NOT redeem any points between yesterday and today and I do NOT have any auto-redeem or giving pledges enacted on my account. It seems my account reset, as I was given an introductory walk-through for Microsoft Rewards. Does anyone have solutions beyond contacting the supremely ineffective online or phone support?

    Was this answer helpful?

    0 comments