Seems that for the past week Microsoft Rewards has not been working/stable. I've submitted multiple feedback requests looking for answers and havent been provided any resolutions. Daily Search points - I've had issues getting my max points of 170, it seems that each search isnt being counted any longer and no matter what I do I cant seem to get over 150pts/170 for searches. the Daily Set rewards - I cant seem to get the Quest rewards to complete, it wont let me complete the last 2-objectives even though I am searching as its asking me to. I've had issues with the Mobile search points and went nearly 4-days without earning any mobile search points and when I reached out to get help i was told "thats how its supposed to work" What do you mean thats how its supposed to work? If I am not able to earn points why offer me the ability to earn them? I think your rewards staff needs extra training as they dont seem to even be able to understand the issues, let alone provide solutions. The Microsoft Rewards platform has become increasingly difficult to use or rely on effectively and the user experience is getting worse. 12/28/2023 Update I've given up on using Edge. Its slower and there is no reason to use it. once i hit my current reward balance I am caching out going back to Chrome/brave.

Waste of time to expect ms to do anything as they are fully aware of what they are doing.. It had to end sometime... I'll do my streak until my free gp sub ends in Feb & then I'm done w/it & then just cash out my $250 in mrps for some games... Just bought Robocop yesterday, gratis w/mrps... I'd rather wait 6 mos for a game after release & get it 50% off from Amazon (amounts to the same thing really, considering the vastly inflated prices at the ms store so in the end who truly cares???)...I'll still be happy to use my X & simply buy the games at a better price elsewhere...ms's loss

REPORTING ON MY 12/19/23 (and earlier) EXPERIENCES WITH BING REWARDS PC SEARCH PROBLEMS: Same type of issue for me, but somewhat intermittent over the last month or two. My specific problem has been with the PC Search points not being registered or tallied, or not being tallied correctly. Today only 5 points tallied in spite of me doing all I could to reset things (logout/login, restart, try different paths to the PC search, etc.). I have (or had ) a 113-day streak going, with another 150-point streak reward almost due to come in, but now it appears that the streak will end. THIS PROBLEM NEEDS TO BE CORRECTED. MANY OF US HAVE BEEN STRUGGLING WITH IT FOR A WHILE NOW. /////// Have noticed numerous changes in the Bing Rewards "game," most of which now make it harder to earn points quickly. Getting ready to ween myself off this daily habit it things continue this way.

Hey PW I've had similar problems in the past and I think they can see failed registrations of quizzes etc, so (In my cases) they were able to reinstate my streak. Just keep doing your Daily Set. My issue from yesterday, the This or That quiz didn't record as completed (and I did it several times) but when I went to do my Daily Set today I noticed my streak continued. But then today's Super Sonic quiz (in the Oceania region), didn't record either and tried it on my PC a few times, my Surface Pro a couple times and then I went to my Xbox Series X and did the quiz there AND IT WORKED. I was even able to get a few Search points recorded (12 only), till it stopped recognizing any more. So just keep entering the Support requests... Hopefully they find the problems soon (I wouldn't be surprised if is wasn't the AI searching function as that's coincidentally when issues started arising.

Microsoft Rewards: Daily points issues

Anonymous

Seems that for the past week Microsoft Rewards has not been working/stable. I've submitted multiple feedback requests looking for answers and havent been provided any resolutions.

Daily Search points - I've had issues getting my max points of 170, it seems that each search isnt being counted any longer and no matter what I do I cant seem to get over 150pts/170 for searches.
the Daily Set rewards - I cant seem to get the Quest rewards to complete, it wont let me complete the last 2-objectives even though I am searching as its asking me to.
I've had issues with the Mobile search points and went nearly 4-days without earning any mobile search points and when I reached out to get help i was told "thats how its supposed to work" What do you mean thats how its supposed to work? If I am not able to earn points why offer me the ability to earn them?

I think your rewards staff needs extra training as they dont seem to even be able to understand the issues, let alone provide solutions.

The Microsoft Rewards platform has become increasingly difficult to use or rely on effectively and the user experience is getting worse.

12/28/2023 Update

I've given up on using Edge. Its slower and there is no reason to use it. once i hit my current reward balance I am caching out going back to Chrome/brave.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Yesterday I heard back from Microsoft Rewards Support and this was a much more useful reply.

The instructions support provided (even though I had already done this several times in the past) asked me to clear portions of the cache for both PC and Mobile (see below).

After clearing my cache this time around on both devices I tried the quiz completion and the Search and Earn again.

For both yesterday and today both worked eventually. The Quiz in the Daily Set completed correctly on PC therefore completing the Daily Set.

The Search and Earn was still intermittent in it's counting each search (yesterday for PC I needed 42 searches to hit 90pts and 45 Mobile Searches to hit 60pts. Today for PC another 42 searches to complete 90pts, and for Mobile 53 searches to get 60pts). Even though these points are still a little hit or miss I was able to confirm over two days the Rewards System is getting back on track again.

Below is what Support recommended I do to solve the issues we are having and over the last two days at least this has. I cleared the cache and allowed the changes that Microsoft have made to the system run correctly.

Note

I went a step further when clearing the cache as I selected;
Time Range as 'All Time' and selected
Browsing History
Download History
Cookies and other site data
Cached images and files
Autofill form data and
All data from the previous version of Microsoft Edge

(Same cache clearing settings that are available on Mobile Edge)

Microsoft Support recommendation:

Windows Edge:

1.Launch Windows Edge

2.Press Ctrl + Shift + Delete button on your keyboard simultaneously

3.Make sure to check the following items on the list: Browsing History, Cookies and Saved website data, Cached data and files, Form data, and Download history

4.Click Clear button

5.Close all browsers and re-launch your browser

For mobile:

Open the Internet browser and tap the Menu button (⋮). If your device has a physical Menu button, you can press it instead.
Tap "Settings" in the menu.
Tap "Privacy & security."
Tap "Clear cache" at the top of the menu.

Hope everyone here finds this helpful and can resume their Reward point collection again.

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101 additional answers

Anonymous

2023-12-20T06:10:00+00:00

Waste of time to expect ms to do anything as they are fully aware of what they are doing..

It had to end sometime...

I'll do my streak until my free gp sub ends in Feb & then I'm done w/it & then just cash out my $250 in mrps for some games...

Just bought Robocop yesterday, gratis w/mrps...

I'd rather wait 6 mos for a game after release & get it 50% off from Amazon (amounts to the same thing really, considering the vastly inflated prices at the ms store so in the end who truly cares???)...I'll still be happy to use my X & simply buy the games at a better price elsewhere...ms's loss
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Anonymous

2023-12-20T05:29:17+00:00

REPORTING ON MY 12/19/23 (and earlier) EXPERIENCES WITH BING REWARDS PC SEARCH PROBLEMS: Same type of issue for me, but somewhat intermittent over the last month or two. My specific problem has been with the PC Search points not being registered or tallied, or not being tallied correctly. Today only 5 points tallied in spite of me doing all I could to reset things (logout/login, restart, try different paths to the PC search, etc.).

I have (or had) a 113-day streak going, with another 150-point streak reward almost due to come in, but now it appears that the streak will end. THIS PROBLEM NEEDS TO BE CORRECTED. MANY OF US HAVE BEEN STRUGGLING WITH IT FOR A WHILE NOW.

///////

Have noticed numerous changes in the Bing Rewards "game," most of which now make it harder to earn points quickly. Getting ready to ween myself off this daily habit it things continue this way.
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Anonymous

2023-12-20T05:07:13+00:00

Me too!
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Anonymous

2023-12-19T12:21:55+00:00

Hey PW

I've had similar problems in the past and I think they can see failed registrations of quizzes etc, so (In my cases) they were able to reinstate my streak. Just keep doing your Daily Set.

My issue from yesterday, the This or That quiz didn't record as completed (and I did it several times) but when I went to do my Daily Set today I noticed my streak continued.

But then today's Super Sonic quiz (in the Oceania region), didn't record either and tried it on my PC a few times, my Surface Pro a couple times and then I went to my Xbox Series X and did the quiz there AND IT WORKED. I was even able to get a few Search points recorded (12 only), till it stopped recognizing any more.

So just keep entering the Support requests... Hopefully they find the problems soon (I wouldn't be surprised if is wasn't the AI searching function as that's coincidentally when issues started arising.
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