Seems that for the past week Microsoft Rewards has not been working/stable. I've submitted multiple feedback requests looking for answers and havent been provided any resolutions. Daily Search points - I've had issues getting my max points of 170, it seems that each search isnt being counted any longer and no matter what I do I cant seem to get over 150pts/170 for searches. the Daily Set rewards - I cant seem to get the Quest rewards to complete, it wont let me complete the last 2-objectives even though I am searching as its asking me to. I've had issues with the Mobile search points and went nearly 4-days without earning any mobile search points and when I reached out to get help i was told "thats how its supposed to work" What do you mean thats how its supposed to work? If I am not able to earn points why offer me the ability to earn them? I think your rewards staff needs extra training as they dont seem to even be able to understand the issues, let alone provide solutions. The Microsoft Rewards platform has become increasingly difficult to use or rely on effectively and the user experience is getting worse. 12/28/2023 Update I've given up on using Edge. Its slower and there is no reason to use it. once i hit my current reward balance I am caching out going back to Chrome/brave.

yo tenia 1500 puntos , y no los gaste para nada , y de repente me sale 100 puntos , puedo recuperarlos?

Microsoft Rewards: Daily points issues

Answer accepted by question author

Anonymous

Yesterday I heard back from Microsoft Rewards Support and this was a much more useful reply.

The instructions support provided (even though I had already done this several times in the past) asked me to clear portions of the cache for both PC and Mobile (see below).

After clearing my cache this time around on both devices I tried the quiz completion and the Search and Earn again.

For both yesterday and today both worked eventually. The Quiz in the Daily Set completed correctly on PC therefore completing the Daily Set.

The Search and Earn was still intermittent in it's counting each search (yesterday for PC I needed 42 searches to hit 90pts and 45 Mobile Searches to hit 60pts. Today for PC another 42 searches to complete 90pts, and for Mobile 53 searches to get 60pts). Even though these points are still a little hit or miss I was able to confirm over two days the Rewards System is getting back on track again.

Below is what Support recommended I do to solve the issues we are having and over the last two days at least this has. I cleared the cache and allowed the changes that Microsoft have made to the system run correctly.

Note

I went a step further when clearing the cache as I selected;
Time Range as 'All Time' and selected
Browsing History
Download History
Cookies and other site data
Cached images and files
Autofill form data and
All data from the previous version of Microsoft Edge

(Same cache clearing settings that are available on Mobile Edge)

Microsoft Support recommendation:

Windows Edge:

1.Launch Windows Edge

2.Press Ctrl + Shift + Delete button on your keyboard simultaneously

3.Make sure to check the following items on the list: Browsing History, Cookies and Saved website data, Cached data and files, Form data, and Download history

4.Click Clear button

5.Close all browsers and re-launch your browser

For mobile:

Open the Internet browser and tap the Menu button (⋮). If your device has a physical Menu button, you can press it instead.
Tap "Settings" in the menu.
Tap "Privacy & security."
Tap "Clear cache" at the top of the menu.

Hope everyone here finds this helpful and can resume their Reward point collection again.

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Microsoft Rewards: Daily points issues

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