Why can't I gain search points for Microsoft Rewards anymore?

Anonymous

Hello, I had a 30+ day streak where I did all of my searches in the Bing app and on my Xbox and it worked just fine even with the 5-6 second cooldown up until 3 days ago. Suddenly I wasn't able to get points for any searches at all no matter how much I tried so I lost my streak. Similarly, yesterday I could only gain 15-20 points every 15 minutes, but it was very inconsistent so I ended up not being able to finish getting my points leaving me several hundred behind. Today I can't get any search points at all again. Did I do something wrong? It feels like I've been banned or something.

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paulr0511 48,640 Reputation points Independent Advisor

2023-12-14T14:45:28+00:00

Good day Rory, thanks for your question. I am glad to be able to provide assistance to you today. Are you not earning after sometime after doing the search and the activities for MS Rewards or there is no points given at all? This is most likely due to the recent changes for Microsoft Rewards which includes earning points including the cooldown system which affects activities as well.

https://www.pcworld.com/article/2160414/microso...

https://www.windowscentral.com/software-apps/mi...

https://www.windowscentral.com/software-apps/mi...

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Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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Regards,

Paul R.
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Anonymous

2023-12-14T15:03:33+00:00

Thank you for the response. I was aware of all of those changes, but this seems to be something different. I can't seem to earn points at all regardless of how long I wait. I tried waiting 2 hours today and still can't earn any search points on my phone or Xbox. I'm not sure why. I was enjoying the ability to gain points this way, but if I can't gain points then I don't really have a reason to continue using Bing. Any help is appreciated.
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paulr0511 48,640 Reputation points Independent Advisor

2023-12-15T10:46:14+00:00

My apologies on this and aside from your console, you can check and try to use a different browser on a PC and see if this will help out and download the Microsoft Rewards extension as well and if there will still be an issue then you can also submit a ticket via the link below to the rewards team for them to check on your account as to why this is happening as this is a user to user forum and therefore we do not have inside access to be able to cross check this from our end.

https://go.microsoft.com/fwlink/p/?LinkID=823675
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Anonymous

2023-12-20T23:28:32+00:00

It's so bad at moment it's been horrendous for last 2 weeks most of the time it won't count what used to take 4-5 minites a day now takes pretty much all Day i sometimes can't get it past like 9 points having to restart Xbox ect. Oh well ps5 on horizon what they're doing is beyond belief
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Anonymous

2023-12-20T23:33:24+00:00

What cool down please explain because today there not counting towards anything at least yesterday i got a few today nothing is happening whatsoever it's driving me craazyy
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