Help!! Microsoft Rewards account has been suspended.

Anonymous
2023-12-01T05:41:27+00:00

My account got suspended and I'm not sure why. My wife and I both have our own Microsoft rewards account, so maybe they think I'm doing multiple account?

I tried to create a ticket at https://rewards.bing.com/support, but all the fields are gray out, and the top just say "Your Microsoft Rewards account isn't following the rules you agreed to when you joined the program."

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-12-02T18:52:34+00:00

    We have several people in the house with Microsoft accounts but I AM THE ONLY ONE using Bing.com and the rewards. I got this message:

    "Your Microsoft Rewards account has been suspended. Our research indicates that you or your Microsoft Rewards account has engaged in one or more violations of the Microsoft Services Agreement, which may include, but is not limited to:

    • Maintaining multiple user accounts per household
    • Opening more than one user account per individual
    • Residing outside of the supported regions
    • Providing inaccurate account information, including your true first and last name, your complete and accurate mailing address, a working phone number and your email address
    • Using a service intended to confuse your true IP address or your location
    • Using a bot, cheat code, macro or other automated method to participate in Microsoft Rewards

    Learn moreabout the Microsoft Rewards program"

    All I do is log into my Bing.com once a day. I do some searches, do some quizzes, polls, and click on all the items under rewards. Now I can't do that! They COULD have emailed me and say they were banning me and explained why. But I guess they figured I would would just keep clicking on there quizzes and doing polls.

    What a waste of my time. Apparently I am not the only one!

    I would like someone from Microsoft to look at my account and tell me what I violated. I didn't violate ANYTHING in my opinion.

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  2. Anonymous
    2023-12-02T22:56:59+00:00

    i log in the same way everyday and when i tried today 12/2/2023 it read that my reward account has been suspended and i am the only one that has an account do not know why or understand why this has happen to me need to fix this and make sure that everyone who has been effected by receive all there points back plus extra for the inconvenience .

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  3. Anonymous
    2023-12-02T23:12:05+00:00

    I'm boiling over this. I just lost $350.00 in rewards because of this avoidable nonsense. I hear ya! They better do the right thing and re-activate these accounts and move on in life...

    Just dumb.

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  4. Anonymous
    2023-12-03T13:22:09+00:00

    There's an arbitration form in both PDF and an online version here:

    Notice of Dispute - Microsoft Software, Devices, and Services with Arbitration Agreements (office.com) for the online version

    Here's a link to the PDF

    https://query.prod.cms.rt.microsoft.com/cms/api/am/binary/RW5Dpq

    Here's a link to the page where I found them on Microsoft.com

    Arbitration & Dispute Resolution | Microsoft Legal

    File one of those! And NEVER buy a Microsoft product EVER AGAIN!

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  5. Anonymous
    2023-12-03T21:22:23+00:00

    I just signed into Bing.com to chat with the AI and I asked it why was I banned. The damn thing gave me a litany of reasons, the same one in the canned response and then it CUT ME OFF and would talk any further. The AI wouldn't go back to our conversation.

    I think the AI banned everyone December 2, 2023 in a sweep to get rid of the high point accounts in my opinion!

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