Help!! Microsoft Rewards account has been suspended.

Anonymous
2023-12-01T05:41:27+00:00

My account got suspended and I'm not sure why. My wife and I both have our own Microsoft rewards account, so maybe they think I'm doing multiple account?

I tried to create a ticket at https://rewards.bing.com/support, but all the fields are gray out, and the top just say "Your Microsoft Rewards account isn't following the rules you agreed to when you joined the program."

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-12-01T06:14:28+00:00

    Hello! I'm Jen, and I'd be happy to help you out with this issue.

    I’m sorry to hear you’re experiencing this issue. May I ask if you ever used VPN while earning points in Microsoft Rewards? Please note that using VPN is not advisable as it violates Microsoft’s Terms of Services: https://www.microsoft.com/en-us/servicesagreement/. Also, please ensure you’re not sharing the same phone number with other accounts and you’re not using a VoIP number when redeeming as doing so violates the program policy and may result in issues with redeeming rewards. Thank you for your understanding.

    I hope this information helps. If you have any questions, please let me know and I'll be glad to assist you further.

    Best Regards!

    Jen :)

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  2. Anonymous
    2023-12-01T06:28:48+00:00

    Hi Jen,

    Thank you for the response. I do not have VPN, and have not redeem recently; basically just saving points for the next console.

    Do I have to agree to the service agreement again somewhere to use the support feature or creating a ticket? All the fields are still grayed out.

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  3. Anonymous
    2023-12-01T23:09:40+00:00

    This has happened to me as well. Me and my mother both have separate accounts. Both of us are banned suddenly. I haven't used any exploits, any bots, or any shortcuts. I don't expect that she did either. Is there anyone to contact because this came out of nowhere, I had this account for years.

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  4. Anonymous
    2023-12-02T00:05:30+00:00

    It seems like several people including myself got our account suspended out of the blue on the 30th or around that time. I've done none of the things that the suspension notice says could increase account suspension but I still got my account suspended yesterday. I was guessing it had to do with strange activity because of a major internet and cell service outage in my area or some sort of weird complication with GeForce Now in conjunction with PC Game Pass. But if there's several sudden cases of warrantless suspensions around the same time there might be some sort of deeper issue here.

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  5. Anonymous
    2023-12-02T00:22:53+00:00

    We can only hope. But I'm not getting much confidence in that happening with how every thread is getting the same generic reply and it hasn't been addressed at all as an issue.

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