Help!! Microsoft Rewards account has been suspended.

Anonymous
2023-12-01T05:41:27+00:00

My account got suspended and I'm not sure why. My wife and I both have our own Microsoft rewards account, so maybe they think I'm doing multiple account?

I tried to create a ticket at https://rewards.bing.com/support, but all the fields are gray out, and the top just say "Your Microsoft Rewards account isn't following the rules you agreed to when you joined the program."

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-02-19T19:46:43+00:00

    I don't actually know! I sent to maybe a dozen different emails and the response came back from a different one. I think I just caught someone at the right time or caught the right assistant who passed it on. If you search for Microsoft executives you can probably find some email addresses to try. And the email I received from was coded with a case number so that wouldn't be useful to you either. Once my account was restored they didn't respond any further, but I did raise the concerns that a lot of us were having. Whether those went anywhere or not, who can say.

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  2. Anonymous
    2024-02-19T19:15:32+00:00

    Congratulations! I never heard anything from Microsoft.

    And I just typed my searches and did the other **** like quizzes and such. Well they pissed me off to no end.

    I know this forum is just for us to vent and NO ONE at Microsoft looks at it.

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  3. Anonymous
    2024-02-19T18:00:57+00:00

    Would you mind sharing which email you got success with?

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  4. Anonymous
    2024-02-19T17:54:06+00:00

    I did finally get my account restored after more than two months, and got *sort of* an explanation. I found some old MS email addresses and tried emailing some of them and one of them forwarded my email to the proper channel. I was told my search patterns were considered "bot-like" and that was why my account was suspended, and that this was done to "protect the rewards program from abuse." I was compensated with 250 points (less than a day's worth of points for sure) but I'm back earning points.

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  5. Anonymous
    2024-02-19T14:55:46+00:00

    It's nothing you did, just an effort by Microsoft to remove an expense they no longer want to support, suspending Rewards accounts across the board with no explanations and no appeal.

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