Help!! Microsoft Rewards account has been suspended.

Anonymous
2023-12-01T05:41:27+00:00

My account got suspended and I'm not sure why. My wife and I both have our own Microsoft rewards account, so maybe they think I'm doing multiple account?

I tried to create a ticket at https://rewards.bing.com/support, but all the fields are gray out, and the top just say "Your Microsoft Rewards account isn't following the rules you agreed to when you joined the program."

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-12-02T18:52:34+00:00

    We have several people in the house with Microsoft accounts but I AM THE ONLY ONE using Bing.com and the rewards. I got this message:

    "Your Microsoft Rewards account has been suspended. Our research indicates that you or your Microsoft Rewards account has engaged in one or more violations of the Microsoft Services Agreement, which may include, but is not limited to:

    • Maintaining multiple user accounts per household
    • Opening more than one user account per individual
    • Residing outside of the supported regions
    • Providing inaccurate account information, including your true first and last name, your complete and accurate mailing address, a working phone number and your email address
    • Using a service intended to confuse your true IP address or your location
    • Using a bot, cheat code, macro or other automated method to participate in Microsoft Rewards

    Learn moreabout the Microsoft Rewards program"

    All I do is log into my Bing.com once a day. I do some searches, do some quizzes, polls, and click on all the items under rewards. Now I can't do that! They COULD have emailed me and say they were banning me and explained why. But I guess they figured I would would just keep clicking on there quizzes and doing polls.

    What a waste of my time. Apparently I am not the only one!

    I would like someone from Microsoft to look at my account and tell me what I violated. I didn't violate ANYTHING in my opinion.

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  2. Anonymous
    2023-12-02T17:49:32+00:00

    I've had the same thing happen to me this morning (December 2nd) when I logged into my Rewards account. It was fine yesterday. I have only one personal MS account that I've used for my Rewards account. Great job, Microsoft AI bot!

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  3. Anonymous
    2023-12-02T17:29:47+00:00

    I have the same problem. My account was suspended today even though I have done none of the violations mentioned. I tried creating a ticket, but the page says "404 - The page does not exist." It says that it will redirect me to rewards.microsoft.com in 5 seconds, but it never does so. No idea what happened, and it seems I am not the only one going through this.

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  4. Anonymous
    2023-12-02T15:42:49+00:00

    https://rewards.bing.com/support

    Select accounts and then suspension in the various category dropdowns.

    They claim that they replied to all tickets within 24 hours 24/7. But they still haven't replied to my ticket(s) and many others here have documented that their support tickets also get ignored. And those who have gotten messages from other departments within Microsoft support have said that those tickets aren't appearing on their system. Nor do our reward support tickets appear on our account support ticket history. But you should still submit them anyway and keep track of your support ticket number so you have documentation that you attempted to contact them sometimes multiple times without recourse.

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  5. Anonymous
    2023-12-02T15:32:49+00:00

    I just had it happen to me, too. I just got a new phone, so I'm thinking maybe it has to do with that, because nothing else has changed and I've been using the rewards for years.

    Does anyone know where or how to submit a ticket to have it looked into? I don't see any support options for this.

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