This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
My account got suspended and I'm not sure why. My wife and I both have our own Microsoft rewards account, so maybe they think I'm doing multiple account?
I tried to create a ticket at https://rewards.bing.com/support, but all the fields are gray out, and the top just say "Your Microsoft Rewards account isn't following the rules you agreed to when you joined the program."
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Follow the steps laid out in this. Has the link you need, as well as explaining some things.
https://windowsreport.com/unsuspend-microsoft-rewards-account/
Make sure you haven't violated the terms before you start such a process...
I'd do the file complaint before arbitration, personally.
Hi, Nick,
how do you find this arbitration form? Does it work?
Thank you for your help.
How does one find this arbitration form? I'm new to all of this, but have got no responses from anyone at rewards. It just makes us feel like since we had so many points they just suspended the account as to not pay them out.
Definitely makes one question Microsoft's motives here?
Thanking everyone for all their help. Merry Christmas.
Hello, my account and my husband's account has been suspended, not sure why. Only that my husband and I have an account, we share a computer, laptop & 1 smart phone. It's all we can afford. We don't each have our own devices. We both have a lot of points that have just disappeared. We use these rewards to buy supplies for christmas gifts. Consequently, we're out of our rewards and not able to buy baking supplies. We also use Bing to stay current with news and what's happening in the world. My account is about 10 years old, his about 7 years old. This has never happened? Rules say that you can have up to 6 accounts per household. Not quite sure how this has happened? We're not doing anything wrong. No VPN, no VoIP. Not sure what most of this stuff is. Would just like to continue using Bing has we have for so many years. Also would like to have our points returned to us. Very disappointed in the points that we have already lost. I have sent to messages stating a return message in 24 hours, none have been returned. Both accounts were suspended on 11/30/2023? It's just strange. Any assistance in recovering our accounts would be greatly appreciated. Thank you and Merry Christmas.
I have the same issue. The absolutely worthless link for Rewards Support (bing.com) does literally nothing. Honestly not even sure why it's a thing. Daily emails for two weeks and I've gotten 0 replies.
I've tried contacting Microsoft Support but it's just a bunch of illiterate GPT users who claim that Microsoft Rewards "responds within 24 hours" (they do not) and that "they totally can't talk to that department at all".