A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
I never had any issue with redeeming (knock on wood), and hope it stays that way. so I can't relate to that. But the customer service does take a week or two to get back to you, IF they get back to you at all. And yes often you never here back from them. So yes I do agree with you.This is something they really need to improve on..
You are lucky; I was lucky too until a few weeks ago. There are many Reddit threads as well as a couple of MSN threads regarding redeeming rewards problems. I agree customer service is very slow lately, and with all of the MSN layoff's I fear it won't get any quicker.