Microsoft Rewards is a scam!

I have used my daughters cell phone which I should not have to do...I get their same copy and paste rely everytime I contact their stupid support system saying I have voip I have a land line never have I ever changed ANYTHING with my phone....THey lie its that simple

I've had the exact same horrible experience. I didn't know it was possible for customer service to be this bad. Did you ever get your cashback in the end? It's been a month of fighting them on this for me now.

totally incorrect. the "better price found elsewhere" are very accurate and helpful, and i just got $5.50 back on a $100 purchase i made.

Hi;

I just received the same email about being in violation when I am not. For what it's worth, I am glad I am not alone. I have redeemed gift cards from Microsoft Rewards in the past. All was well. I tried to order a gift card yesterday and was declined. I tried it again this morning hoping it was a glitch. Nope. My request was denied. I wrote to Customer Service. I also admitted that I use a VPN when I am online and asked if that could be an issue. Instead, I received the same email you received. I don't appreciate being falsely accused without an option of recourse. It seems like we are all guilty, end of discussion. I know for an absolute fact I have not done anything wrong. I have one account, one email address, I live in the US, and I double checked my account info and saw that everything there including telephone number and date of birth was also correct. And, why would I use a bot or cheat code when it takes seconds to click on each task box and earn points?

If Microsoft Rewards does not want users to use a VPN, for which a lot of people do use as it makes being online safer, they need to be clear about that. All their Customer Service Rep had to tell me is to not use a VPN, if that is indeed the problem. Instead, the email accuses us of being deceitful. Not a good way to promote customer service. But then, years ago, when I interviewed at Microsoft, I was told several times, "We're Microsoft. We don't have to ... [care]."

I replied back to that email and, hopefully, they may read it. If not, I will no longer waste my time with Microsoft Rewards again. Not worth my time.

The email is a form letter (it is guessing what you may have done) although you have admittedly used a VPN; so I do not know what you are complaining about. You violated their TOS (read them they are available.) If you quit using a VPN for awhile you MAY be able to redeem.

Hi;

I just received the same email about being in violation when I am not. For what it's worth, I am glad I am not alone. I have redeemed gift cards from Microsoft Rewards in the past. All was well. I tried to order a gift card yesterday and was declined. I tried it again this morning hoping it was a glitch. Nope. My request was denied. I wrote to Customer Service. I also admitted that I use a VPN when I am online and asked if that could be an issue. Instead, I received the same email you received. I don't appreciate being falsely accused without an option of recourse. It seems like we are all guilty, end of discussion. I know for an absolute fact I have not done anything wrong. I have one account, one email address, I live in the US, and I double checked my account info and saw that everything there including telephone number and date of birth was also correct. And, why would I use a bot or cheat code when it takes seconds to click on each task box and earn points?

If Microsoft Rewards does not want users to use a VPN, for which a lot of people do use as it makes being online safer, they need to be clear about that. All their Customer Service Rep had to tell me is to not use a VPN, if that is indeed the problem. Instead, the email accuses us of being deceitful. Not a good way to promote customer service. But then, years ago, when I interviewed at Microsoft, I was told several times, "We're Microsoft. We don't have to ... [care]."

I replied back to that email and, hopefully, they may read it. If not, I will no longer waste my time with Microsoft Rewards again. Not worth my time.