Over the past several years, I built up a Rewards point total over 330,000, hoping to eventually redeem them for some new equipment. When I checked into my account a week or so ago, I unfortunately discovered that my point total was reduced by 320,000. When I checked my account activity, I learned that someone in Nigeria gained access to my Rewards account in some way and used most of my points to make several redemptions.
I immediately contacted Rewards Support when I discovered my point discrepancy. I indicated that my computer was well protected by Norton and did not show any evidence of a hack. I believed that someone had to gain access to my Rewards account through a hack of MS's Rewards data. I asked MS Rewards Support to replace my stolen points, but they effectively blew off my request. Support just stated that they do not refund or replace redeemed points. No consideration was given to the evidence of a hack of their data.So, I am left with several years of wasted effort. I am disappointed, and my trust in the security of the MS Rewards program is gone. I had purchased Surface equipment previously with the help of Rewards points, but I am not going to consider doing so again. I can only encourage other Rewards people to protect their account points as much as possible. There just is no safety in building a large point account.