A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
I never had any issue with redeeming (knock on wood), and hope it stays that way. so I can't relate to that. But the customer service does take a week or two to get back to you, IF they get back to you at all. And yes often you never here back from them. So yes I do agree with you.This is something they really need to improve on..