"There is an issue with your account or order."

Anonymous
2023-03-14T17:01:29+00:00

I have been using Microsoft Rewards for about a year now, and the first time I ever redeemed anything was 7/6/2022. Ever since then, I have been able to redeem rewards properly, and do what I want with my points. At 3/12/2023, this story changed. I went to redeem about 1,500 points, so I clicked what I wanted, entered my phone number, pressed send, and was hit with a white screen that said, "There is an issue with your account or order." Now, I know for a fact there's no issues with my account. So, I tried it again. Same page. I tried it again repeatedly, then decided I was going to contact microsoft. I emailed three times, now four, I have searched this issue up various times, cleared my cache, reset my computer, done about everything on the list. I've tried it on my phone, my iPad, I've tried it on other phones, no avail. I am convinced it was my account, and I really wanted to just make a new account.. But I can't transfer points. Today I finally reached my goal of 6,000 points, and I once again went to redeem and it didn't work. This issue seems to have no resolve, and nobody at microsoft seems to want to email me back. There's no fix as far as I know, and I'm ready to give up. The other day, I uninstalled the browser extension and reinstalled hoping that'd fix it and it didn't. So far I have found no solution, nothing even slightly working. Every time I even remotely managed to put in the order, it cancelled itself. Nobody at Microsoft is listening to my 4 emails, I've checked every folder in search of a response but to no avail. I wanted to try the hotlines, but I could not find a certain product. I tried to import an image, but appears that doesn't wanna work either. Someone from Microsoft Rewards Support, I'd appreciate if you could contact me. I've tried to be patient, but it appears it doesn't want to work any day.

Update, 3/16/23: Still not working. I'll keep updating, though.

Update, 3/28/23: Not working.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-05-07T00:05:10+00:00

    same I just spend my 12k points on 800 robux and it said that "there's an issue with your account or order" I did everything and now I know that there's nothing wrong with my account. People said go to order details and do the code, but I don't see the order details in order history. So, I emailed them 3 or 4 times and nothing.

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  2. Anonymous
    2023-05-07T17:15:47+00:00

    I've had a reply from Microsoft on 4th May 2023 as follows:-

    "Just a quick recap, you mentioned having a problem redeeming rewards. I understand that you might be having concerns at the moment, I am more than willing to assist you with that. For this one, please allow me to explain."

    "In order for us to assist you, we would like more time to thoroughly review the details of the account. We will be working with our research department to investigate this further. Be assured that we are diligently working on this issue for you."

    "We understand how important this is for you and we appreciate your continued patience as we endeavour to resolve this matter."

    "We'll provide you with updates as they become available."

    Joy

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  3. Anonymous
    2023-05-11T10:44:11+00:00

    My reward reading is not happening. Didn't know anything about it. Need one more chance.

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  4. Anonymous
    2023-05-17T20:23:40+00:00

    I had this same issue, as well as not having emails responded to. I believe my problem had to do with my business phone number, which is VoIP (voice over internet, which is a common economical business enterprise). When I changed the phone number to a private cell number, the code came through, and I was able to complete the redemption process.

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  5. Anonymous
    2023-05-23T13:40:25+00:00

    same issue and i too tried everything you did. seems like the rewards system is broken. This was the only reason i used edge and will stop using it now

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    10+ people found this answer helpful.
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