"There is an issue with your account or order."

Anonymous
2023-03-14T17:01:29+00:00

I have been using Microsoft Rewards for about a year now, and the first time I ever redeemed anything was 7/6/2022. Ever since then, I have been able to redeem rewards properly, and do what I want with my points. At 3/12/2023, this story changed. I went to redeem about 1,500 points, so I clicked what I wanted, entered my phone number, pressed send, and was hit with a white screen that said, "There is an issue with your account or order." Now, I know for a fact there's no issues with my account. So, I tried it again. Same page. I tried it again repeatedly, then decided I was going to contact microsoft. I emailed three times, now four, I have searched this issue up various times, cleared my cache, reset my computer, done about everything on the list. I've tried it on my phone, my iPad, I've tried it on other phones, no avail. I am convinced it was my account, and I really wanted to just make a new account.. But I can't transfer points. Today I finally reached my goal of 6,000 points, and I once again went to redeem and it didn't work. This issue seems to have no resolve, and nobody at microsoft seems to want to email me back. There's no fix as far as I know, and I'm ready to give up. The other day, I uninstalled the browser extension and reinstalled hoping that'd fix it and it didn't. So far I have found no solution, nothing even slightly working. Every time I even remotely managed to put in the order, it cancelled itself. Nobody at Microsoft is listening to my 4 emails, I've checked every folder in search of a response but to no avail. I wanted to try the hotlines, but I could not find a certain product. I tried to import an image, but appears that doesn't wanna work either. Someone from Microsoft Rewards Support, I'd appreciate if you could contact me. I've tried to be patient, but it appears it doesn't want to work any day.

Update, 3/16/23: Still not working. I'll keep updating, though.

Update, 3/28/23: Not working.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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114 answers

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  1. Anonymous
    2023-12-28T18:11:37+00:00

    same issue :(

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  2. Anonymous
    2023-12-19T11:03:39+00:00

    There’s an issue with your account or order

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  3. Anonymous
    2023-12-16T20:39:32+00:00

    I've been waiting a couple of months so far. They are still promising a solution but judging from other comments, I'm not too optimistic. It's a disgrace they have stopped telephone contact to try and talk users through the solution.

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  4. Anonymous
    2023-12-16T17:27:51+00:00

    Hello

         I have the same issue for over a month now.  It is a Microsoft issue i am pretty sure.  My question is what is the timetable for the repair of the bing rewards redeeming problem?
    

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  5. Anonymous
    2023-12-13T06:58:17+00:00

    I've been submitting constant support requests. Sometimes they give me a generic acknowledgment of my issue and then ask me for a screen shot of the problem along with my phone number and carrier. When I reply with the information, they immediately just close out the request without providing a resolution to the issue. It is extremely frustrating.

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