"There is an issue with your account or order."

Anonymous
2023-03-14T17:01:29+00:00

I have been using Microsoft Rewards for about a year now, and the first time I ever redeemed anything was 7/6/2022. Ever since then, I have been able to redeem rewards properly, and do what I want with my points. At 3/12/2023, this story changed. I went to redeem about 1,500 points, so I clicked what I wanted, entered my phone number, pressed send, and was hit with a white screen that said, "There is an issue with your account or order." Now, I know for a fact there's no issues with my account. So, I tried it again. Same page. I tried it again repeatedly, then decided I was going to contact microsoft. I emailed three times, now four, I have searched this issue up various times, cleared my cache, reset my computer, done about everything on the list. I've tried it on my phone, my iPad, I've tried it on other phones, no avail. I am convinced it was my account, and I really wanted to just make a new account.. But I can't transfer points. Today I finally reached my goal of 6,000 points, and I once again went to redeem and it didn't work. This issue seems to have no resolve, and nobody at microsoft seems to want to email me back. There's no fix as far as I know, and I'm ready to give up. The other day, I uninstalled the browser extension and reinstalled hoping that'd fix it and it didn't. So far I have found no solution, nothing even slightly working. Every time I even remotely managed to put in the order, it cancelled itself. Nobody at Microsoft is listening to my 4 emails, I've checked every folder in search of a response but to no avail. I wanted to try the hotlines, but I could not find a certain product. I tried to import an image, but appears that doesn't wanna work either. Someone from Microsoft Rewards Support, I'd appreciate if you could contact me. I've tried to be patient, but it appears it doesn't want to work any day.

Update, 3/16/23: Still not working. I'll keep updating, though.

Update, 3/28/23: Not working.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-05-01T14:03:43+00:00

    I've the same problem.

    Today I tried to redeem 7600 points for a £5.00 Amazon reward. I got the following message:-

    "There’s an issue with your account or order. Please contact Microsoft Rewards customer support for assistance."

    I've contacted MR with no reply yet.

    I've stopped using MR until this issue is resolved.

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  2. Anonymous
    2023-03-15T00:41:14+00:00

    I've already emailed the same support team 4 times. What makes you think they're going to respond? I've emailed them 4 times in the span of 3 days, and this was to no avail.

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  3. Anonymous
    2023-05-23T13:40:25+00:00

    same issue and i too tried everything you did. seems like the rewards system is broken. This was the only reason i used edge and will stop using it now

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  4. Anonymous
    2023-03-28T14:24:21+00:00

    Nope. Never got an email back, still just giving up on the app.

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  5. Anonymous
    2023-07-03T19:12:10+00:00

    It's been a long time since I last commented here. No, my issue was not resolved and probably never WILL be. I have 17,913 points now, still nothing.

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