Surface Go 3 with SIM Card - data usage completely incorrect

Anonymous
2023-06-27T02:36:47+00:00

In South Australia, Australia - if that makes any difference.

Using a Surface Go 3 with a data-only SIM card (no wifi usage). Have set up a metered connection and am attempting to monitor my data usage as per the instructions here.

However, the data usage is completely incorrect (and sometimes will go down?). For example, as of today, there are 7 days left in the month for my data plan. My data usage says I've barely used 300MB (wrong); my data plan (Belong) says I've used over 75GB (correct). The data usage is set up correctly for the day that it "refreshes" for the month. There's also been occasions previously where it's shown a higher number, then later in the month a lower number (like it's forgetting?)

Why is it not correctly monitoring the data usage?

Surface | Surface Go | Network

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  1. Anonymous
    2023-07-05T00:23:31+00:00

    Hi Ash!

    Thanks for reaching back to us!

    We truly appreciate your cooperation from this and we look forward to hearing from you.

    Thanks again for choosing Microsoft!

    Regards,

    RodelioP.

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  2. Anonymous
    2023-07-05T00:10:15+00:00

    Hi Rodelio,

    There were updates needed on the Surface Go, so we have done those last night and will see if it makes any difference. I'll let you know if the issue is still occuring at a later point. Thanks.

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  3. Anonymous
    2023-06-29T16:20:50+00:00

    Hi Ash P.CWT!

    Thanks for getting back to us!

    We truly appreciate your cooperation on this matter. Thank you and we look forward to hearing from you.

    Regards,

    RodelioP.

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  4. Anonymous
    2023-06-29T01:02:15+00:00

    Hi Rodelio, thanks for the answer. I'm actually helping someone else with their Surface, so I won't be able to check on the device in person until next Tuesday or Wednesday. I'll respond then with info regarding updates and drivers if that's okay?

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  5. Anonymous
    2023-06-27T15:08:39+00:00

    Hi Ash!

    Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

    I understand you're having issues with your Surface device. Happy to help and provide more options here.

    Before considering any troubleshooting options, please first make sure your device is up to date. To check for updates, just follow these steps:

    Start> Settings> Update & Security> Windows Update> then check for updates and install any available updates.

    Please also try to update your drivers and firmware, see through this link Download drivers and firmware for Surface - Microsoft Support on how to.

    Please let us know how it goes. We look forward to hearing from you.

    Greetings,

    RodelioP.

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