i am not able to click picture from my surface go. It is working with after attching the key pad but not with tablet directly.

Hi rahul mehta1,

Thank you for reaching Microsoft Community.

I would like to make sure first that we get the exact picture of the issue that you are having on your Surface Go. Allow me to rephrase the issue if we understand it correctly.

When you open the Camera app of the device to take a photo, you could not click the capture icon to take the photo, but this only works if you have the typecover attached and use the touchpad to click the capture icon, correct?

Does this happen only on the Camera app?

How about when you select other icons on the Camera app like the settings icon, do they work fine?

May I know which Windows version, edition and OS build is your Surface Go running on? To check, go to Windows Settings >System > About.

Please provide us also with the app version of the Camera app on the device. To get the app version, open the camera app and click the gear icon for settings then scroll down to the bottom to get the app version.

For now, kindly do these steps below then see if the issue persists:

1: Run Surface Diagnostic Toolkit

See: Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft.com)

2: Check for Windows Update

Go to Windows Settings > Update & Security and select Check for updates

Make sure all updates need are installed including Optional updates

3: Update the app from the Microsoft Store

See: Get updates for apps and games in Microsoft Store - Microsoft Support

4: Repair or Reset the app

Open Windows Settings > Apps

Select Camera from the list of app then select Advanced options

Scroll down and select the Repair button first then test if issue persist

If issue persists, do the same steps again then select Reset

We may recommend other troubleshooting steps once we have received your responses to the questions above.

Kind regards,

Marrion

Hi rahul mehta1,

Thank you for reaching Microsoft Community.

I would like to make sure first that we get the exact picture of the issue that you are having on your Surface Go. Allow me to rephrase the issue if we understand it correctly.

When you open the Camera app of the device to take a photo, you could not click the capture icon to take the photo, but this only works if you have the typecover attached and use the touchpad to click the capture icon, correct?

Does this happen only on the Camera app?

How about when you select other icons on the Camera app like the settings icon, do they work fine?

May I know which Windows version, edition and OS build is your Surface Go running on? To check, go to Windows Settings >System > About.

Please provide us also with the app version of the Camera app on the device. To get the app version, open the camera app and click the gear icon for settings then scroll down to the bottom to get the app version.

For now, kindly do these steps below then see if the issue persists:

1: Run Surface Diagnostic Toolkit

See: Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft.com)

2: Check for Windows Update

Go to Windows Settings > Update & Security and select Check for updates

Make sure all updates need are installed including Optional updates

3: Update the app from the Microsoft Store

See: Get updates for apps and games in Microsoft Store - Microsoft Support

4: Repair or Reset the app

Open Windows Settings > Apps

Select Camera from the list of app then select Advanced options

Scroll down and select the Repair button first then test if issue persist

If issue persists, do the same steps again then select Reset

We may recommend other troubleshooting steps once we have received your responses to the questions above.

Kind regards,

Marrion

Hi,

Thank you so much for putting your effort to solve my problem.

YES, regarding problem you mentioned exactly same thing is happening, all other icons like setting, mode, video etc are getting setting selected but its not working when i am trying to click picture or record video.

I tried to rerset the camera but problem still exist.

Edition Windows 10 Home

Version 21H2

Installed on ‎27-‎09-‎2022

OS build 19044.2006

Experience Windows Feature Experience Pack 120.2212.4180.0

camera-2021.105.10.0

hoping for sollution,

thanks in advance.

Regards

Rahul mehta

Hi rahul mehta1,

Thank you for the response and for providing the details. Sorry to hear the issue persists. Kindly, proceed with these steps below:

1: Uninstall and reinstall Camera app

Open the Windows PowerShell (Run as Administrator)

Type this script below then hit Enter

get-appxpackage *Microsoft.WindowsCamera* | remove-appxpackage

Wait for the uninstallation to finish then close the Windows PowerShell window

Restart the Surface first then open the Microsoft Store app

Search for Windows Camera and install the app

2: Run System File Checker Tool

Open Command Prompt (Run as administrator)

Type and enter these commands below:

DISM /Online /Cleanup-Image /CheckHealthDISM /Online /Cleanup-Image /ScanHealthDISM /Online /Cleanup-Image /RestoreHealthSFC /scannow

Note: Allow each command to complete its process before entering the next command line

Exit Command Prompt and restart the Surface

Kind regards,
Marrion

Hi rahul mehta1,

We haven't heard from you, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for understanding. 

Kind regards,
Marrion

Hi rahul mehta1,

Thank you for the response and for providing the details. Sorry to hear the issue persists. Kindly, proceed with these steps below:

1: Uninstall and reinstall Camera app

Open the Windows PowerShell (Run as Administrator)

Type this script below then hit Enter

get-appxpackage *Microsoft.WindowsCamera* | remove-appxpackage

Wait for the uninstallation to finish then close the Windows PowerShell window

Restart the Surface first then open the Microsoft Store app

Search for Windows Camera and install the app

2: Run System File Checker Tool

Open Command Prompt (Run as administrator)

Type and enter these commands below:

DISM /Online /Cleanup-Image /CheckHealthDISM /Online /Cleanup-Image /ScanHealthDISM /Online /Cleanup-Image /RestoreHealthSFC /scannow

Note: Allow each command to complete its process before entering the next command line

Exit Command Prompt and restart the Surface

Kind regards,
Marrion

Hi Morrion,

Thanks for the support but it still not working, I tried everything you told. kinly help me with this.

Thanks and Regards