Zoom issues on Surface Go

Question

Zoom issues on Surface Go

Anonymous

Hi so I've had my surface Go for less than two years and I don't have much installed on it. When we started videocalls due to the pandemic I was told my microphone makes ungodly noises literally my friends have described it and say it sounds like a monster when it happens. At first it only lasted a few seconds but now I have to select the test your microphone and speakers option on zoom for it to go away. This happens on zoom, jitsi and hangouts. The microphone also sounds horrible and has from the beginning when I record audio on my One Note app, but it sounds not so bad when I record video.

At first it was only that. I could run google chrome in the background to share my screen and it would be ok. Now I can't run google chrome in the background and share my screen because it starts getting super slow and choppy and I can't understand what they are saying nor they can understand me.

When I plug in my earphones they don't switch automatically and they previously did. Sound keeps coming out from the speakers unless I switch it manually.

Today it said that my speaker isn't working and to please check my connection or use a different speaker but I can watch youtube videos just fine.

And lastly it says that my system resources are low and I should try closing some apps but I don't have anything other than zoom running.

Please help?

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Answer 1

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Answer 2

Hi anacastro5,

Thank you for reaching out Microsoft Community. We apologize for the inconvenience this has caused you.

This could be due to some system files that are currently corrupted and to initially troubleshoot this issue, I'd like you to run the system file checker.

Run the System File Checker

To run the system file checker, kindly type Command Prompt on the search box next to the Windows and run it as an administrator. Type sfc /scannow and hit enter. Let it load,detect and repair those corrupted files.

Whether or not it detects any corrupted system files, you can download this in-place upgrade to re-update the Windows OS of your Surface device. This won't delete the files nor the existing applications you already installed on your Surface. This will just re-update the Windows version and re-download those drivers and if there's any corrupted one, that will be replaced right after the installation is done. Just click "D****ownload Tool Now" and hit Nextonce you see "U****pgrade This PC". Once done, please uninstall and reinstall those affected apps and check if it's working fine now.

If this answers your question, feel free to mark this post as an answer. Otherwise, don't hesitate to respond to this thread if you need further assistance.

Kind Regards,

Crest_Z