Surface Duo 2 Bluetooth Issues

Anonymous
2021-12-05T14:19:34+00:00

When connected to a Bluetooth audio device like my car or Surface Ear Buds I have the following problem:

Connects properly without issues. Listen to music or Audible for a few minutes and the audio stops. The audio doesn't pause, the Bluetooth doesn't disconnect but the sound just stops.

Disconnecting Bluetooth in audio device and surfaceduo2 and restarting helps but the problem will repeat. Makes BT unusable.

Anyone else have this problem??

Surface | Surface Duo | Sound and camera

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  1. Anonymous
    2022-01-11T22:14:07+00:00

    Do you have a smart watch connected via Bluetooth?

    Edit: Also I just turned off the toggle for "Phone Calls" under the Bluetooth settings for my earphones... have not had issues yet....

    I decided to try this after I had Watch still off audio would only not work on first connect, if I disconnected and reconnected without watch on i did not have the issue for over 30 mins...but then got a call answered fine on earphones but once call was over Spotify was playing still but no audio again, so tested turning off phone call option for the earphones and seems to be holding so far on a few tries...also no more dead air on first connect fingers crossed.

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  2. Anonymous
    2022-01-11T22:49:58+00:00

    Interesting. I'll give that a try. I don't have a smartwatch connected at all...

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  3. Anonymous
    2022-01-12T15:45:46+00:00

    No issues since the change for me, hopefully the same works for you.

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  4. Anonymous
    2022-01-12T15:47:46+00:00

    Can you try the above and turn off phone calls under the Bluetooth device and see if your issues are gone?

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  5. Anonymous
    2022-01-12T15:59:26+00:00

    I'll give that a try. I guess I should turn off phone calls for all BT devices? (car, Sonos, surface buds). If that stops the issue of audio dropping I'm guessing it also doesn't allow use for phone calls which is somewhat self defeating...

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