Surface Duo 2 Bluetooth Issues

Anonymous

When connected to a Bluetooth audio device like my car or Surface Ear Buds I have the following problem:

Connects properly without issues. Listen to music or Audible for a few minutes and the audio stops. The audio doesn't pause, the Bluetooth doesn't disconnect but the sound just stops.

Disconnecting Bluetooth in audio device and surfaceduo2 and restarting helps but the problem will repeat. Makes BT unusable.

Anyone else have this problem??

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Anonymous

2021-12-12T06:10:44+00:00

I haven't had it cut out in a call yet. Usually music or Audible on car or headphones. Still happens but if feels less frequent after Update.
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Anonymous

2021-12-14T15:02:51+00:00

Still happening too frequently. Both on the car and surface ear buds. Amazingly annoying. It doesn't make sense as only the audio drops but still connected via BT and can even Pause/Play using earbuds or car audio controls... it's as if the audio is muted or redirected to another output device...

MSFT HELP!!!
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Anonymous

2021-12-17T15:00:01+00:00

Seems to be getting worse for me. My Surface buds can be connected but the audio still goes to the phone! It randomly does that. I can't consistently repeat that behavior, but it has happened a number of times. Still consistently drops audio but stays connected... could this we hardware related?
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Anonymous

2021-12-24T00:48:17+00:00

Is hardware related. MSFT/Best Buy replacing device.
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Anonymous

2022-01-05T16:38:54+00:00

Did Best Buy replace the device and did that fix the problem
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