Surface Duo 2 Bluetooth Issues

Anonymous
2021-12-05T14:19:34+00:00

When connected to a Bluetooth audio device like my car or Surface Ear Buds I have the following problem:

Connects properly without issues. Listen to music or Audible for a few minutes and the audio stops. The audio doesn't pause, the Bluetooth doesn't disconnect but the sound just stops.

Disconnecting Bluetooth in audio device and surfaceduo2 and restarting helps but the problem will repeat. Makes BT unusable.

Anyone else have this problem??

Surface | Surface Duo | Sound and camera

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  1. Anonymous
    2022-05-10T18:03:25+00:00

    YES, YES! I am on my second Duo 2. First one replaced by Microsoft. The sole issue was poor Bluetooth range. They replaced it and the issue is the same. On my boat, if I get more than six to eight feet from the Fusion WB670 radio, the Bluetooth streaming audio from Amazon starts breaking up. My Duo 1 did "not" have this problem. I have confirmed the issue with the Duo 2 by using my spare phone, Google Pixel 6. The Pixel 6 works great. I can even leave the boat and walk thirty to forty feet away. Microsoft, if you are listening, please help.......

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  2. Anonymous
    2022-05-25T10:47:25+00:00

    Has there been any reply to this issue, when are we going to have a fix ?

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  3. Anonymous
    2022-05-25T14:27:06+00:00

    I have decided to not use my Duo 2 as a primary phone because of the Bluetooth issues and Microsoft's lack of support, other than just sending you a refurbished phone with the same issue. This is probably my last Microsoft phone....very disappointing.

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  4. Anonymous
    2022-05-25T15:17:11+00:00

    I am confident this is an issue on Microsoft end. It may be caused by Verizon but Microsoft has to fix it. My wife's phone (Samsung Note 20) ran Android 11 - the same as my Duo 2 - and she had no problem with Bluetooth or viewing text videos or photos from iPhones. Now she has a Samsung Ultra S22 that runs on Android 12. Still no issues like I am having with the DUO 2. When will the next Duo 2 update come out and will it address the issue?

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  5. Anonymous
    2022-08-14T06:23:18+00:00

    It's August 2022 I have the same issues it happens with calls too. I bought the Microsoft earbuds thinking they would work better and it doesn't. I have to carry the phone in my hand while walking running etc anytime I have my Bluetooth connected.

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