Surface Duo 2 Bluetooth Issues

Anonymous
2021-12-05T14:19:34+00:00

When connected to a Bluetooth audio device like my car or Surface Ear Buds I have the following problem:

Connects properly without issues. Listen to music or Audible for a few minutes and the audio stops. The audio doesn't pause, the Bluetooth doesn't disconnect but the sound just stops.

Disconnecting Bluetooth in audio device and surfaceduo2 and restarting helps but the problem will repeat. Makes BT unusable.

Anyone else have this problem??

Surface | Surface Duo | Sound and camera

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  1. Anonymous
    2021-12-05T23:58:08+00:00

    I finally decided to Reset the device to see if that worked. Initially I reset network and Bluetooth settings but that did not resolve the issue so I bit the proverbial bullet and did a Factory Reset.

    Factor Reset seems to have solved the problem. I'm resetting everything up now and am mostly done and the audio/Bluetooth issues seem to be resolved.

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  2. Anonymous
    2021-12-06T00:13:42+00:00

    I take that back. The issue persists. Grrr...

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  3. Anonymous
    2021-12-06T02:15:51+00:00

    I opened a Support Request and will post findings here.

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  4. Anonymous
    2021-12-07T21:03:48+00:00

    The December 6, 2021 update to the Surface Duo 2 included some Bluetooth changes. You might see if that improved things. See https://support.microsoft.com/en-us/surface/surface-duo-2-update-history-a3e72e49-8165-4ea6-b490-7fdc2a76c262 .

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  5. Anonymous
    2021-12-12T00:48:37+00:00

    The Dec 2021 update, Update 2021.923.272, did not fix my bluetooth issue which is exactly as described above.

    I really hope this is fixed soon. It is most annoying not only when I'm listening to music, but when I'm using my bluetooth headphones during a Teams Meeting.

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