Surface Duo 2 Bluetooth Issues

Based on the Microsoft response from March 23, 2022, they are aware of the problem and are looking into a fix. I'll admit I don't understand how long it takes to create a fix and send it out to the masses, but you would 5 months on one item (bluetooth) should be more than enough time. The problem with text messaging (MMS) with iPhones has a "work around" as long as your willing to use Messages+ (Verizon app) instead of Google Messages.

After months of discussions with Microsoft about my issues, I finally acquiesced and had them send me a new Duo 2 (even though I was confident it is not a hardware problem). Sure as expected, the new/refurbished Duo 2 arrived with the same issues straight out of the box. I have discovered however that if I have my wife turn off her bluetooth (she has the S22 Ultra) it will allow me to stay connected to my bluetooth speaker - otherwise anytime she receives a notification, the speaker dumps my Duo 2 and immediately connects with her S22.

I have created numerous tickets with Microsoft and haven't received any contact from them what-so-ever. Their support team is extremely lacking not to mention lacking in the knowledge of what the problem is and how to fix it.

Kevin

Same with me - with Bluetooth earbuds in, every time I turned my head the signal cut out. Didn’t matter which earbuds I used. Had to return the duo 2 in the end as I use Bluetooth earbuds on my commute every day. If they fix it (and the widgets randomly disappearing for no reason) I’ll be back for duo 3, as in all other ways this was my perfect device.

It's August 2022 I have the same issues it happens with calls too. I bought the Microsoft earbuds thinking they would work better and it doesn't. I have to carry the phone in my hand while walking running etc anytime I have my Bluetooth connected.

I am confident this is an issue on Microsoft end. It may be caused by Verizon but Microsoft has to fix it. My wife's phone (Samsung Note 20) ran Android 11 - the same as my Duo 2 - and she had no problem with Bluetooth or viewing text videos or photos from iPhones. Now she has a Samsung Ultra S22 that runs on Android 12. Still no issues like I am having with the DUO 2. When will the next Duo 2 update come out and will it address the issue?

I have decided to not use my Duo 2 as a primary phone because of the Bluetooth issues and Microsoft's lack of support, other than just sending you a refurbished phone with the same issue. This is probably my last Microsoft phone....very disappointing.