Surface Duo 2 Bluetooth Issues

Anonymous
2021-12-05T14:19:34+00:00

When connected to a Bluetooth audio device like my car or Surface Ear Buds I have the following problem:

Connects properly without issues. Listen to music or Audible for a few minutes and the audio stops. The audio doesn't pause, the Bluetooth doesn't disconnect but the sound just stops.

Disconnecting Bluetooth in audio device and surfaceduo2 and restarting helps but the problem will repeat. Makes BT unusable.

Anyone else have this problem??

Surface | Surface Duo | Sound and camera

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  1. Anonymous
    2022-01-05T17:01:45+00:00

    Best Buy did replace the device since it was in the two weeks return window. I guess if it was outside of that window, it would have been MSFT's warranty that replaced it.

    The new device has the SAME PROBLEM!!! I opened another support ticket with MSFT, and they suggested I wait for a January update which hopefully resolves the problem.

    I'm getting the Bluetooth audio cut out problem as well as random pausing of whatever I'm listening to. Mostly Amazon Music... Very odd.

    I also have some interference problems when my Duo is connected to Your Phone and Bluetooth on my PC. It will make my mouse unresponsive... if I turn off Duo's Bluetooth the mouse works fine. Sounds like a different issue and may have even been this way with my original Duo v1.

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  2. Anonymous
    2022-01-05T16:47:45+00:00

    I have the same issue I listen every day on the way to work and the sound will disappear at least 3 to 5 times in 30 minutes. Then when at work I use surface buds and the sound just disappears no matter if I am on a call or listening to music. Usually if I unlock my phone and change the song or station the music will come back for a while then go out again very frustrating. The Bluetooth says the buds are still connected, reconnecting the surface buds doesn’t help the problem.

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  3. Anonymous
    2022-01-05T16:38:54+00:00

    Did Best Buy replace the device and did that fix the problem

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  4. Anonymous
    2021-12-24T00:48:17+00:00

    Is hardware related. MSFT/Best Buy replacing device.

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  5. Anonymous
    2021-12-17T15:00:01+00:00

    Seems to be getting worse for me. My Surface buds can be connected but the audio still goes to the phone! It randomly does that. I can't consistently repeat that behavior, but it has happened a number of times. Still consistently drops audio but stays connected... could this we hardware related?

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