I replaced the Surface Duo 2.
Surface Duo 2 Bluetooth Issues
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Anonymous
When connected to a Bluetooth audio device like my car or Surface Ear Buds I have the following problem:
Connects properly without issues. Listen to music or Audible for a few minutes and the audio stops. The audio doesn't pause, the Bluetooth doesn't disconnect but the sound just stops.
Disconnecting Bluetooth in audio device and surfaceduo2 and restarting helps but the problem will repeat. Makes BT unusable.
Anyone else have this problem??
Surface | Surface Duo | Sound and camera
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87 answers
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Anonymous
2022-01-19T21:28:52+00:00 -
Anonymous
2022-01-19T21:21:39+00:00 Did you replace the Duo II or the bluetooth headphones?
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Anonymous
2022-01-13T23:17:52+00:00 I've disabled the Phone Calls on my BT devices... which is annoying especially when driving and someone calls.
The original case I opened which resulted in my device replacement: 1033022777
New case opened with replacement device with same problem: 1033280001
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Anonymous
2022-01-13T22:25:42+00:00 So far this has come up multiple times and triggering the VC Assistant button seems to fix it each time, just really annoying when it happens multiple times in small time spans. Sometimes its only an issue on first connect, other times (few) it just stops even after its been playing a while.
Since this seems tied to the BT VC Assistant trigger issues, I tried disabling all voice related options for assistant and also disabled the BT audio option in Settings for assistant still same issues...even went as far to change the default assistant to None and the issue is still there which is odd...you can still trigger the command with BT its just that a Google Assistant page comes up saying this is not enabled in settings, so the trigger is still enabled but just set to none does not cure this.
I guess if its bad enough I can disable phone calls option at will for now and deal with the random trigger button fix most of the other times.
Maybe I will too open a ticket with MS, if you have a support case # share it here so I can refer to it with them.
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Anonymous
2022-01-12T22:40:05+00:00 This makes sense. I'm also a tech guy so I get it. I'm just hoping it's not a hardware issue where some edge case because of where the chips are sitting in such a tightly engineered device results in interference... We shall see. I'm hopeful. The upgrade from SD1 to SD2 was pretty great. This is the only real issue I'm having with the SD2. Loving it other than this.