Surface Duo 2 Bluetooth Issues

Anonymous
2021-12-05T14:19:34+00:00

When connected to a Bluetooth audio device like my car or Surface Ear Buds I have the following problem:

Connects properly without issues. Listen to music or Audible for a few minutes and the audio stops. The audio doesn't pause, the Bluetooth doesn't disconnect but the sound just stops.

Disconnecting Bluetooth in audio device and surfaceduo2 and restarting helps but the problem will repeat. Makes BT unusable.

Anyone else have this problem??

Surface | Surface Duo | Sound and camera

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  1. Anonymous
    2022-02-09T22:33:25+00:00

    Dave, I have the same Hardware Version as you and touch version.

    But here is the weird thing I have cured my issue (Party!!)

    So I know I asked this before and someone with this issue said they did not have any smart watch, but I had a Samsung Watch (well 2 of them actually), and Samsung has a "plugin" to allow features of the watch to integrate with your phone...this uses bluetooth for all of this comm.

    I took a stab at just removing the plugin all together from my phone (previously I just turned off bluetooth on my watch for testing which did not sure the issue) somehow removing this plugin is what cured my issue, I was able to consistently reproduce this multiple times a day previously and has not happened once since doing this (fingers crossed).

    The downside was my watch needed to be wiped and re-setup, but have not had issues since.
    If you are someone that has this issue and has any device integrations with apps, maybe start with removing anything that talks via bluetooth and has a service that runs in the background....

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  2. Anonymous
    2022-02-09T21:33:57+00:00

    Same issue here. :-( Uhg!

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  3. Anonymous
    2022-02-08T12:57:32+00:00

    I have the same build number as you...

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  4. Anonymous
    2022-02-08T07:35:43+00:00

    The number I gave you is the build. Number which identifies the last update applied it is under settings then about that is what Microsoft asked me for when I called about the Bluetooth

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  5. Anonymous
    2022-02-08T02:15:18+00:00

    Curious what hardware version folks have?

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