Surface Duo 2 Bluetooth Issues

Anonymous
2021-12-05T14:19:34+00:00

When connected to a Bluetooth audio device like my car or Surface Ear Buds I have the following problem:

Connects properly without issues. Listen to music or Audible for a few minutes and the audio stops. The audio doesn't pause, the Bluetooth doesn't disconnect but the sound just stops.

Disconnecting Bluetooth in audio device and surfaceduo2 and restarting helps but the problem will repeat. Makes BT unusable.

Anyone else have this problem??

Surface | Surface Duo | Sound and camera

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  1. Anonymous
    2022-10-31T22:29:51+00:00

    Since my last post, I have become so incredibly frustrated with tech support (or lack thereof) to correct my problems that I have since deactivated the phone and am using a Samsung Galaxy Fold 4. While there are still functions from the Duo 2 that I liked much better, the bugs and other items (bluetooth issues, MMS texts from iPhones) are no longer items I have to worry with. The Duo 2 phone currently sits in a drawer and will be used as a back-up smart phone until such time as Microsoft can come up with an update that will correct the many bugs and other issues.

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  2. Anonymous
    2022-10-31T20:01:59+00:00

    Not so good Update,

    Received the 12L update and i was so hopeful that they would of addressed the issue. Unfortunately i have been let down and I encounter the same issues.

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  3. Anonymous
    2022-08-27T11:14:21+00:00

    Having the same issues with multiple pairs of true wireless earbuds. Same on Pixel Buds Pro, Sony WF1000-MX4 and Jabra. Really disappointed in this for such an expensive device. Turning off HD audio makes it a little better but still unusable if in left pocket.

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  4. Anonymous
    2022-08-18T19:05:34+00:00

    Same Issue, The trends I have noticed.

    It is worse outside, and get even worse when in my pocket

    • I don't have the issue on my Bose QC II, or my Hyphen II
    • My car stereo is hit or miss depending on placement of my phone
    • It is present on my Sony link buds and my Samsung buds live really bad/unusable (I miss using my ear buds...)

    I have tried the following with no change

    • Adjusted Bluetooth power saving options.
    • Adjusted codec settings to prioritize connectivity over audio quality
    • toggled HD audio settings
    • reset network settings

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  5. Anonymous
    2022-08-17T21:12:49+00:00

    Got a brand new sd2 7 days ago and noticed the Bluetooth cutting off since day 1. Went through multiple forums and Looks like there is no fix in sight. I’m returning mine while I still can.

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