Surface Duo 2 Bluetooth Issues

Anonymous
2021-12-05T14:19:34+00:00

When connected to a Bluetooth audio device like my car or Surface Ear Buds I have the following problem:

Connects properly without issues. Listen to music or Audible for a few minutes and the audio stops. The audio doesn't pause, the Bluetooth doesn't disconnect but the sound just stops.

Disconnecting Bluetooth in audio device and surfaceduo2 and restarting helps but the problem will repeat. Makes BT unusable.

Anyone else have this problem??

Surface | Surface Duo | Sound and camera

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

87 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-08-15T12:30:38+00:00

    Based on the Microsoft response from March 23, 2022, they are aware of the problem and are looking into a fix. I'll admit I don't understand how long it takes to create a fix and send it out to the masses, but you would 5 months on one item (bluetooth) should be more than enough time. The problem with text messaging (MMS) with iPhones has a "work around" as long as your willing to use Messages+ (Verizon app) instead of Google Messages.

    After months of discussions with Microsoft about my issues, I finally acquiesced and had them send me a new Duo 2 (even though I was confident it is not a hardware problem). Sure as expected, the new/refurbished Duo 2 arrived with the same issues straight out of the box. I have discovered however that if I have my wife turn off her bluetooth (she has the S22 Ultra) it will allow me to stay connected to my bluetooth speaker - otherwise anytime she receives a notification, the speaker dumps my Duo 2 and immediately connects with her S22.

    I have created numerous tickets with Microsoft and haven't received any contact from them what-so-ever. Their support team is extremely lacking not to mention lacking in the knowledge of what the problem is and how to fix it.

    Kevin

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2022-01-13T23:17:52+00:00

    I've disabled the Phone Calls on my BT devices... which is annoying especially when driving and someone calls.

    The original case I opened which resulted in my device replacement: 1033022777

    New case opened with replacement device with same problem: 1033280001

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2021-12-06T00:13:42+00:00

    I take that back. The issue persists. Grrr...

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2021-12-06T02:15:51+00:00

    I opened a Support Request and will post findings here.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2021-12-05T23:58:08+00:00

    I finally decided to Reset the device to see if that worked. Initially I reset network and Bluetooth settings but that did not resolve the issue so I bit the proverbial bullet and did a Factory Reset.

    Factor Reset seems to have solved the problem. I'm resetting everything up now and am mostly done and the audio/Bluetooth issues seem to be resolved.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments