Surface Go won't screen mirror to Roku SS+

I contacted ROKU support before I came here.  They said "well it works fine from the Dell laptop, so it must be a problems with the Surface Go".  I tend to agree with them.

I'm not sure what you mean by "have you tried doing a Miracast".  I thought that's what I was doing when I tried to Connect from the action center to project my screen.

Neither the reboot nor the diagnostic toolkit helped.

I recently purchased a new Surface Go.  I can't get it to screen mirror to any of the 4 ROKU Streaming Stick+ devices I have in the house. All ROKU firmware is up to date, all Surface software is up to date (insofar as Windows Update thinks it is at least).  I have a Dell laptop running Win10 that connects to the ROKUs just fine, but the Surface won't.  When I choose Connect from the action center I see all the streaming sticks, but if I try to connect to any it just says "Connecting to your device" and spins. No connection is ever established and after a bit it times out with the message "Couldn't connect".  I've tried researching and done everything I can find, including turning off Bluetooth.  Nothing works.  Any help appreciated.

Hi Smonty99,

Thanks for reaching Microsoft Surface Community. I'm sorry to hear that you can't use your Roku to your Surface Go. We do have some questions to narrow down this concern and some suggestions that may lead to a solution. 

Have you tried to call the manufacturer of your Roku and ask it's compatibility?

We can't totally guarantee yet if this works on Surface Go, however to make sure that we don't have any concern on the Surface Go, have you tried doing a Miracast on your Surface Go? If that works fine, I think we better reach out to its manufacturer or you can visit their forum.

-          https://forums.roku.com/viewtopic.php?t=74934

Please let us know if this helps. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us by posting or replying.

Regards,

Edd

Roku Streaming Stick+ is a streaming media player. Plugs into the HDMI port of your TV, connects to your home Wifi network, and allows you to stream Hulu, Sling, etc.  The Roku has the ability to also accept screen mirroring/projecting (Miracast) streams from other devices on the Wifi network.  My Dell laptop, can project to the Rokus just fine, so screen mirroring works on the Rokus.  My Surface Go dis unable to establish a connection however.

Hi Smonty99 ,

Thank you for the detailed information. I am assuming that your Surface Go is connected to your Wi-Fi network without issues. I am wondering if it has something to do with the compatibility or the network chip of the Surface. We are currently investigating and trying to reproduce the issue.

In the meantime please try to clear the hardware's cache by pressing and holding the power button and volume up button simultaneously for 15 seconds. This will boot to the UEFI page, you can click Exit setup and restart the Surface.

You may also download and run the Surface Diagnostic Tool Kit. This will help fix potential issues on the device and make sure your device is up to date.

https://support.microsoft.com/en-us/help/4037239/surface-fix-common-surface-problems-using-surface-diagnostic-toolkit

Best regards,

GeraldAldrin_T

Microsoft Agent | Moderator

Roku Streaming Stick+ is a streaming media player. Plugs into the HDMI port of your TV, connects to your home Wifi network, and allows you to stream Hulu, Sling, etc.  The Roku has the ability to also accept screen mirroring/projecting (Miracast) streams from other devices on the Wifi network.  My Dell laptop, can project to the Rokus just fine, so screen mirroring works on the Rokus.  My Surface Go dis unable to establish a connection however.