Surface Book 3 Screen Crack / Other Issues

Anonymous
2020-12-27T18:39:19+00:00

I've seen Microsoft admitting to issues with the screen cracking on the Surface Laptop 3 (which I own, but have not had that glass crack) but Surface Support claims the Surface Book 3 is free of this issue.

I have the Surface Book 3 13.5" i7 with 32 GB of RAM and 1 TB SSD purchased from Microsoft in August with the extended warranty.  I've had nothing but issues with this device since purchase.  (I've also got the Go, Laptop 3, Pro 7 and all the peripherals to go with them.)  To top off blue screen errors, issues reading SD cards, random restarts, sleep of death issues, and hours of troubleshooting including re-imaging the system multiple times, a crack / fracture appeared on the screen overnight when the SB3 was sitting on my desk (sometime between 2 am - 6 am) in a shut office with no pets, kids, or even a fan running.  There is no impact point or other visible cause just a crack in the glass along the bezel running from the speaker cutout on the left to the right mic cutout. 

Any one else having issues with the glass on the Surface Book 3?  I've noticed this devices runs really hot (and read lots of complaints about it), could the glass crack because of the heating / cooling cycles?  Is 32 GB and an i7 just too much for this small frame?

I talked a friend into purchasing a SB3 at the exact same time (they rode on the UPS truck together!) and they are not experiencing any of the same issues I've had.  Did I get the only dud?

Surface | Surface Book | Display and screen

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  1. Anonymous
    2022-02-11T23:25:58+00:00

    Can u add ram to these things? I want 32 gigs too lol

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  2. Anonymous
    2022-02-16T22:56:29+00:00

    Mine did the same, I sent it in and they did nothing. Sent it back and it got a even worse crack after it arrived. Did it work out for anyone here, yet?

    I never had a support as bad as this. Just awful.

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  3. Anonymous
    2022-03-30T23:08:06+00:00

    Came to this forum because I got the same issue at work. 2 Surface Book 3 that has cracked screen in the top screen. The case has no damage whatsoever so I decide tonight to research and found this forum about the subject. For what I have research online the repair is $800 for a refurnished device that doesn't guaranty will be as good as the one you send back.

    I will not be recommending my users to buy his device because is $1800 down the drain especially if you don't want to spend that kind of money for repairs for something you didn't do.

    Microsoft do better.

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  4. Anonymous
    2022-03-30T23:21:25+00:00

    Can you explain why is no damage on the case in 2 SB3. As many people has complained about this issue that seen to be is a defect and trust me I know when is a user issue when I see a cracked Surface Pro.

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  5. Anonymous
    2022-03-31T03:11:52+00:00

    Perhaps I should have been more clear. There was no physical damage to the computer screen, or anywhere else on the outside. It's just that a week or two after the one year warranty expired, a line appeared across the display, and a day later 1/3 of the screen stopped working - no longer showing any display. Microsoft wanted me to pay 1/2 the cost of the computer to fix it. I am disappointed that I received such a poor quality product from such a big name company. And their solution is for me to give them more money?

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