Surface Book 3 Screen Crack / Other Issues

Anonymous
2020-12-27T18:39:19+00:00

I've seen Microsoft admitting to issues with the screen cracking on the Surface Laptop 3 (which I own, but have not had that glass crack) but Surface Support claims the Surface Book 3 is free of this issue.

I have the Surface Book 3 13.5" i7 with 32 GB of RAM and 1 TB SSD purchased from Microsoft in August with the extended warranty.  I've had nothing but issues with this device since purchase.  (I've also got the Go, Laptop 3, Pro 7 and all the peripherals to go with them.)  To top off blue screen errors, issues reading SD cards, random restarts, sleep of death issues, and hours of troubleshooting including re-imaging the system multiple times, a crack / fracture appeared on the screen overnight when the SB3 was sitting on my desk (sometime between 2 am - 6 am) in a shut office with no pets, kids, or even a fan running.  There is no impact point or other visible cause just a crack in the glass along the bezel running from the speaker cutout on the left to the right mic cutout. 

Any one else having issues with the glass on the Surface Book 3?  I've noticed this devices runs really hot (and read lots of complaints about it), could the glass crack because of the heating / cooling cycles?  Is 32 GB and an i7 just too much for this small frame?

I talked a friend into purchasing a SB3 at the exact same time (they rode on the UPS truck together!) and they are not experiencing any of the same issues I've had.  Did I get the only dud?

Surface | Surface Book | Display and screen

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  1. Anonymous
    2021-07-17T12:59:26+00:00

    Same exact thing happened! I purchased my SB3 three months ago and it has barely left my house at this point, I've been working from home for the past weeks so the laptop has been sitting still on my desk for the past weeks, it hasn't fell or impacted any surface at all and today I notice this random fine crack going from the left edge of the screen to the volume button on top, I mean, wth?! It hasn't even overheated or anything of the sort! This is so unacceptable for the price we pay for this laptop... I hope I can get this fixed soon but honestly now I'm afraid this will keep happening randomly in the future!!

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  2. Anonymous
    2021-07-18T01:37:29+00:00

    Same issue on my Surface Laptop 3 bought less than 6 months ago!

    So pissed!

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  3. Anonymous
    2021-07-18T11:29:49+00:00

    @MarcwithaC Lucky you: Surface Laptop 3 cracked screen reported incidents (microsoft.com). You can get a replacement

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  4. Anonymous
    2021-07-18T14:23:57+00:00

    @MarcwithaC Lucky you: Surface Laptop 3 cracked screen reported incidents (microsoft.com). You can get a replacement

    actually the link you mentioned give you the article of the support site but in that article, the microsoft support link is not working… i could not find anyway to get a request for replacement without starting a repair request and paying $599 for it!!!!

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  5. Anonymous
    2021-07-18T17:09:31+00:00

    I just contacted customer support and they forwarded me

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