Surface Book 3 Screen Crack / Other Issues

Anonymous
2020-12-27T18:39:19+00:00

I've seen Microsoft admitting to issues with the screen cracking on the Surface Laptop 3 (which I own, but have not had that glass crack) but Surface Support claims the Surface Book 3 is free of this issue.

I have the Surface Book 3 13.5" i7 with 32 GB of RAM and 1 TB SSD purchased from Microsoft in August with the extended warranty.  I've had nothing but issues with this device since purchase.  (I've also got the Go, Laptop 3, Pro 7 and all the peripherals to go with them.)  To top off blue screen errors, issues reading SD cards, random restarts, sleep of death issues, and hours of troubleshooting including re-imaging the system multiple times, a crack / fracture appeared on the screen overnight when the SB3 was sitting on my desk (sometime between 2 am - 6 am) in a shut office with no pets, kids, or even a fan running.  There is no impact point or other visible cause just a crack in the glass along the bezel running from the speaker cutout on the left to the right mic cutout. 

Any one else having issues with the glass on the Surface Book 3?  I've noticed this devices runs really hot (and read lots of complaints about it), could the glass crack because of the heating / cooling cycles?  Is 32 GB and an i7 just too much for this small frame?

I talked a friend into purchasing a SB3 at the exact same time (they rode on the UPS truck together!) and they are not experiencing any of the same issues I've had.  Did I get the only dud?

Surface | Surface Book | Display and screen

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  1. Anonymous
    2022-02-11T23:25:58+00:00

    Can u add ram to these things? I want 32 gigs too lol

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  2. Anonymous
    2022-02-03T12:34:58+00:00

    Hi so you're just the latest one I read about wanting to sue them.

    Do you know if there is a class action law suit going against Microsoft?

    I would be very interessted in such a thing and maybe a lot of other people would join too.

    That way we could really make our problem heard, maybe?!

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  3. Anonymous
    2022-02-03T06:53:26+00:00

    And here i was this morning thinking it can't be real...

    I got my SB3 1 Month ago. It is a bloody expensive piece of equipment and since I am a Student and have been saving a lot of money for this i took the best care of it. Wiping it down almost every night. The thing has never even left my room. It traveles from my desk to my bed and that is it!

    So this morning i wake up and TADA... big fat massive crack from the bottom left to the speaker cutout in the middle on top.

    How is this even possible?! Is the Quality really that bad? I am bloody pissed about it since i can't just go out and buy something else...

    I am at the same time happy and dissapointed to find so many people here having the same issue.

    I have had some pretty bad experiences with the microsoft support myself. I have a Surface Pro 4 before and had to get that exchanged 7!!! Times until finally getting an acceptable replacement.

    This is it. I am cured! I will not be buying Microsoft Gear again.

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  4. Anonymous
    2022-02-02T09:58:31+00:00

    Hi I have been chasing this for over a year now has anyone got the best e mail address to escalate the issue?

    Many thanks

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  5. Anonymous
    2022-02-01T12:08:40+00:00

    I am also in the same bandwagon now with a cracked screen which occurred all of a sudden. The Surface Book 3 was in a closed position after use and there was no impact, no visible damages. I had used this for almost 10 months and this came up as a big surprise.

    On opening the Surface book, I saw a crack developing from the centre of the screen with obviously no impact point. I hope with all these chain emails there will be some resolution from Microsoft on this.

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