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I've seen Microsoft admitting to issues with the screen cracking on the Surface Laptop 3 (which I own, but have not had that glass crack) but Surface Support claims the Surface Book 3 is free of this issue.
I have the Surface Book 3 13.5" i7 with 32 GB of RAM and 1 TB SSD purchased from Microsoft in August with the extended warranty. I've had nothing but issues with this device since purchase. (I've also got the Go, Laptop 3, Pro 7 and all the peripherals to go with them.) To top off blue screen errors, issues reading SD cards, random restarts, sleep of death issues, and hours of troubleshooting including re-imaging the system multiple times, a crack / fracture appeared on the screen overnight when the SB3 was sitting on my desk (sometime between 2 am - 6 am) in a shut office with no pets, kids, or even a fan running. There is no impact point or other visible cause just a crack in the glass along the bezel running from the speaker cutout on the left to the right mic cutout.
Any one else having issues with the glass on the Surface Book 3? I've noticed this devices runs really hot (and read lots of complaints about it), could the glass crack because of the heating / cooling cycles? Is 32 GB and an i7 just too much for this small frame?
I talked a friend into purchasing a SB3 at the exact same time (they rode on the UPS truck together!) and they are not experiencing any of the same issues I've had. Did I get the only dud?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Unbelievable - we should start a group or something in LinkedIn - this is deplorable service - I have been given the runaround for weeks - told to go into London to the shop where they would help and absolutely no help at all -
Any suggestions as to what we can do?
Shall we maybe set up a LinkedIn campaign?
I contacted Microsoft over the past week because my screen cracked mysteriously some weeks ago. This is a company-owned business machine that lives on my desk or in a laptop case, and I take good care of it. It has not been dropped.
I received the same treatment as all of you have reported. I even got transferred to the business section, but the reply was identical. Pay for a refurbished unit. I can't currently afford to send away my workhorse for two or three weeks, nor am I willing to pay for a refurbished unit when clearly this is a widespread design problem.
Same issue. Spent nearly $4k for top of the line SB3, only to have the screen crack mysteriously. Told by Microsoft that they can do nothing and it’s 600 bucks to repair it. Clearly there is an issue. FIX IT!
It just happened to me, I can't believe it.
I am a student and the SB3 was an extremly costly investment for me (2400€ after 300€ discount), I already got it replaced once cause the screen has a flickering issue and now I just got back put my SB3 on the table it was all fine, I get some food , put the tablet out and randomly see a hair line crack going from the mic down. I really don't have 600€ lying around to get a refurbished device.
This is really terrible - anyone else??
It just happened to me, I can't believe it.
I am a student and the SB3 was an extremly costly investment for me (2400€ after 300€ discount), I already got it replaced once cause the screen has a flickering issue and now I just got back put my SB3 on the table it was all fine, I get some food , put the tablet out and randomly see a hair line crack going from the mic down. I really don't have 600€ lying around to get a refurbished device.
