Surface Book 3 Screen Crack / Other Issues

Anonymous
2020-12-27T18:39:19+00:00

I've seen Microsoft admitting to issues with the screen cracking on the Surface Laptop 3 (which I own, but have not had that glass crack) but Surface Support claims the Surface Book 3 is free of this issue.

I have the Surface Book 3 13.5" i7 with 32 GB of RAM and 1 TB SSD purchased from Microsoft in August with the extended warranty.  I've had nothing but issues with this device since purchase.  (I've also got the Go, Laptop 3, Pro 7 and all the peripherals to go with them.)  To top off blue screen errors, issues reading SD cards, random restarts, sleep of death issues, and hours of troubleshooting including re-imaging the system multiple times, a crack / fracture appeared on the screen overnight when the SB3 was sitting on my desk (sometime between 2 am - 6 am) in a shut office with no pets, kids, or even a fan running.  There is no impact point or other visible cause just a crack in the glass along the bezel running from the speaker cutout on the left to the right mic cutout. 

Any one else having issues with the glass on the Surface Book 3?  I've noticed this devices runs really hot (and read lots of complaints about it), could the glass crack because of the heating / cooling cycles?  Is 32 GB and an i7 just too much for this small frame?

I talked a friend into purchasing a SB3 at the exact same time (they rode on the UPS truck together!) and they are not experiencing any of the same issues I've had.  Did I get the only dud?

Surface | Surface Book | Display and screen

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  1. Anonymous
    2022-10-12T08:00:34+00:00

    They wont care.

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  2. Anonymous
    2022-08-02T10:08:58+00:00

    I also wondered if it was related to the magnetic nature of the screen. It closes with a strong magnet, allowing for zero cushioning. I also use the stylus sometimes. Plus if you turn the screen around like designed for drawing/graphics, the screen does not seem to be able to support this use long term. A major design flaw

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  3. Anonymous
    2022-08-02T09:42:42+00:00

    Add another SB3 to the list. Discovered a crack on the screen running diagonally from mid left to the camera on top. I thought it was residue from using the stylus but when it wouldn't clean off I realised it's a hairline crack.

    I have never dropped the machine, I handle it really carefully (including opening and closing). I don't really want a replacement screen as from what I can tell, it is very likely to happen again.

    I have asked if the Surface Laptop Studio has been designed differently to remove this obvious flaw, and if so what the cost to trade in the SB3 would be.

    I use the stylus a lot and wonder if it's no coincidence the crack is near where the stylus magnetically attaches to the screen (with quite a click).Image

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  5. Anonymous
    2021-02-24T07:06:38+00:00

    When interfacing with Microsoft Support I was told they inspected a whole extremely large sample of SIX devices that were supposed to have spontaneous screen cracks and found "impact" points on every one.

    Please excuse the large amounts of sarcasm. I just find it hard to believe that as many problems as the Surface Laptop 3 had with glass cracking that problems with other devices is outside of the realm of possibility as Microsoft seems to claim it is.

    Lets be honest, the Surface Book is a beast. I am not carrying that thing anywhere, it is too heavy!

    Acknowledging this as a problem on one of the more "high-end" Surface devices sure would be nice...

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