LED status light on the Surface Earbuds case not turning on

Anonymous
2021-12-01T04:04:22+00:00

My original surface earbuds case no longer turns on (light stays off). I have purchased a new case from Microsoft using the repair portal but even the new case does not have the status light turn on (even if the earbuds are not in the case) and I am unable to pair my surface earbuds. I have even received a second replacement and am having the same issue. No status light despite charging overnight in either of the 3 cases I have now (original and 2 replacements). I have reset the firmware using the instructions already. Help would be appreciated.

Surface | Surface Earbuds | Setup and pairing | Windows

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  1. Anonymous
    2021-12-01T16:49:17+00:00

    Hello RohanKal,

    Thanks for reaching out to the Microsoft Community. We're sorry to learn about this issue on your earbuds case. We'll do our best to help you out.

    When you performed the reset, did you follow the Firmware reset instructed on Reset Surface Earbuds (microsoft.com)? If yes, and issue still persists, then we know it's more likely a hardware failure already. For any hardware related issue, kindly contact our support via Contact Us Microsoft Support to seek options for your earbuds and for further assistance. You can also contact them via phone, see Global Support Phone Numbers. For detailed instructions on how to contact our support, click here.

    Hope this helps. Otherwise, don't hesitate to respond to this thread if there’s anything else that needs to be addressed. 

    Regards,

    StevenK

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  2. Anonymous
    2021-12-06T14:53:03+00:00

    Hello RohanKal,

    We have noticed that you haven’t replied to our last response. We would like to know if you still need assistance with your concern. If yes, kindly reply back so we can further assist you.

    Hope to hear from you.

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  3. Anonymous
    2021-12-20T15:25:41+00:00

    I'm having the same problem right now.

    Bought from Amazon and the first Earbuds didn't work (no led activity and pairing failed after 2 hours working).

    Received the replacement, but also these do not have the led working.

    Firmware reset did not work any time. All silent and no led.

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  4. Anonymous
    2021-12-20T15:32:33+00:00

    Still having same issue, and as posted below, seems to be more common recently. My headphones are connected to my phone but unable to connect to my surface book or surface pro. Light remains off

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  5. Anonymous
    2022-02-01T19:13:52+00:00

    I am also having this issue. My husband purchased surface earbuds for me back in May, and was able to pair them to my phone initially, but after the initial pairing the LED light on the case stopped turning on and I was never able to pair them again. He bought another set of surface earbuds which have worked well for the last two months, but today the LED light on the case has stopped working as well. I have tried both doing the firmware reset and the factory setting reset and nothing happens. The light never turns back on. When I try to charge the case, nothing happens. Now I have two pairs of Surface earbuds that wont work.

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