Internet/wifi not opening not showing available networks. Clicking on internet/Wi-Fi does not work.

Hi Jme!

Thanks for getting back to us!

If that's the case, I would highly suggest you contact our live Microsoft support team for further assistance already. They will be able to further diagnose the issue and provide more troubleshooting. Below are the steps on how to contact them:

1. Go to Contact Us- Contact Us - Microsoft Support.
2. Choose how you would like to get support for your Surface device.
3. Type in the problem you need help with.
4. Look at any available solutions offered and select Contact Support.

Thanks again for choosing Microsoft. Hope this helps!

Regards,

RodelioP.

Hello,

There are no ports on the Surface Go 2. No ports for a flash drive.

Do you any other suggestions?

That I can try, it worked fine before.

Then I didn’t use it for a few months

now it can’t find the WI-FI and I can’t open network connection.

Thanks.

Hello,

Yes it is still on going.

Thank You

Hi Jme!

Thanks for getting back to us and apologies for the delayed response as I have been out of office.

If that's the case, it would be best to perform a recovery image reset already. This option reimages the entire device, including the partition on the hard drive. It is the most complete form of reset. Before you begin, you must have at least an empty 16GB/32GB of USB Flash drive and it must be formatted to FAT32 prior to downloading the Recovery Image. Please have your files back up as well.

To proceed, please follow the detailed instructions in Creating and using a USB recovery drive for Surface - Microsoft Support.

Please let us know with how it goes. We look forward to hearing from you.

Regards,

RodelioP.

Hello, I have done the forced shutdown. The device manager says it working. However I don’t see it working/ can’t open wi -fi.

I don’t see any open networks.

Mine, nor anyone else’s. Help!!!

Frustrating!!!!!

Thanks!!!