Can I disable "hey Cortana" on my surface headphones?

Anonymous
2019-01-11T13:58:33+00:00

Using my Surface Headphones on my Windows 10 PC is becoming very difficult. Throughout the day Cortana is randomly summoned during my normal conversations. This is problematic as I record online training and often have to start over when my PC suddenly thinks i want to ask Cortana a question.

Please, how can i turn off the Surface Headphones "hey Cortana" feature? If this is not possible, these headphones are going back.

Thanks!

Surface | Surface Headphones | Use with personal assistants

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  1. Anonymous
    2019-01-24T18:28:40+00:00

    I love many things about my Surface headphones. They sound great, the noise cancelling is wonderful, I can wear them all day long, and they even look pretty cool.

    I work remotely and am on calls very, very frequently. I never say "okay Cortana" during my day. In have Cortana disabled on my computer.

    However, my headphones pick up other things that I say and things that other people around me say as the queue phrase. This, in turn, interrupts my calls with the people who I am speaking with.

    A huge part of my job is instilling confidence in the people with whom I am speaking. Having calls interrupted by what is easily perceived to be my technical incompetence does not instill confidence.

    I really need a way to disable Cortana on my Surface headphones or I will seek to return them.

    I feel very strongly that if the Cortana feature does not work flawlessly that it should not be something that cannot be turned off.

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  2. Anonymous
    2019-01-16T13:41:50+00:00

    Hey MS, what exactly is the purpose of this page if you don't respond to customers?

    I returned the Surface Headphones and bought the Sony's instead. You really are a mess MS.

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  3. Anonymous
    2019-02-05T13:45:01+00:00

    Just to be clear, the "hey Cortana" feature is running even when using the microphone (i.e. on call or recording)? 

    That makes them virtually useless if the one you are calling is called Cortana...

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  4. Anonymous
    2019-02-18T19:01:17+00:00

    Whenever I adjust my headphones cortana is summoned and asks for permission so that she can help me. This is extremely annoying and negatively impactful to getting work done and should be a top issue for resolving.

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  5. Anonymous
    2019-01-14T01:32:20+00:00

    I have the same issue. I need to disable Cortana before these headphones are usable.

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