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I keep hearing that this is a known issue. Is Microsoft going to do anything about it? This thing was too expensive to have a constant issue. I want a permanent fix or a recall.
Is there a fix that actually works?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi,
There are many possible causes why such issue occurs. We continue on providing updates for a fix. Make sure that your Surface device is fully updated with latest firmware and drivers as well as latest Windows 10 released build and all cumulative updates. However, if your device still goes black after installing updates, we suggest you to follow the troubleshooting steps provided here.
Reply to us with the status of your issue. We'll be glad to assist you.
Regards.
Hi,
Thank you for the update. We suggest that you perform force a shut down and restart your Surface so that the software on your device would work properly.
Keep us updated on the status of the issue. We will be glad to assist you further.
