Error message: AADSTS5000224: The tenant you are trying to access has been deauthenticated and is no longer available

Question

Error message: AADSTS5000224: The tenant you are trying to access has been deauthenticated and is no longer available

Steffan Wren 60

Error code: AADSTS5000224

Error message: AADSTS5000224: The tenant you are trying to access has been deauthenticated and is no longer available. Try signing in using a new or private browser window. If you are a member of another tenant, you can sign in using: ms.portal.azure.com/[tenant-id] or ms.portal.azure.com/[tenant-domain]. Error details: AADSTS5000224: We are sorry, this resource is not available. If you are seeing this message by mistake, please contact Microsoft support. Trace ID: 2cd3c68a-ef16-4752-b3fb-53d6fe328800 Correlation ID: 253a1d3d-907a-41f5-bda1-b0a29747976a Timestamp: 2025-07-07 05:07:37Z

I do not know my Tenant ID as I need to log in to find it, I have spoken to Microsoft Support and they said they would come back to me a week ago, and nothing has happened yet. Please can someone help

Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2025-07-07T12:10:00.3266667+00:00
Hello Steffan Wren,

Based on your description, it looks like you’re encountering error code AADSTS5000224 when trying to access the Azure Portal. This error typically occurs when authentication for your Azure tenant has been temporarily disabled due to a recent security incident. To resolve this, we need to work with our engineering team to re-enable authentication for your tenant.

I’ll need a few details to proceed. Please share the following information via private message, as it includes personally identifiable information (PII):

The affected tenant’s onmicrosoft.com domain name or tenant ID.

The Global Administrator’s User Principal Name (UPN)

Are you a Microsoft employee? If yes, please provide your Microsoft Work ID.

How did you set up this tenant? How are you currently using it (Production/Development/Test), and what would be the impact if we do not re-authenticate it?

Once I have these details, I’ll coordinate with our engineering team to help re-enable authentication for your tenant as quickly as possible.
Nakul Pritam 5 Reputation points Microsoft Employee

2026-04-16T18:25:10.8+00:00

I am facing the same issue.

Answer accepted by question author

Raja Pothuraju 47,820 Microsoft Employee Moderator

Hi Steffan Wren,

As we discussed over the call, your tenant is not deauthenticated, and the error AADSTS5000224 is not encountering on your tenant. Since your personal Microsoft account is linked to another directory where it was added as a guest, the authentication request is being redirected to that affected tenant instead of your main Azure tenant.

The main issue is that you’re unable to sign in to your primary tenant due to an incomplete MFA setup. To fix this, you’ll need to reset your MFA.

However, this is currently causing a tenant lockout, and no other global admin in the tenant has the required permissions to re-register your MFA.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to your tenant and assist you in completing the process.

Once the issue has been resolved by our support team, please revisit this thread and kindly click “Accept Answer,” as this will help other community members who might face similar issues.

Steffan Wren 60 Reputation points

2025-07-13T15:46:41.6966667+00:00

Thanks very much for your help with this, it is much appreciated. I am back in now and in the process of setting up a "break glass" account and noting down all my details in case this happens again
Ravy ShaRma 0 Reputation points

2025-08-22T20:17:59.9666667+00:00

Please, help. I just started a trial subscription and stuck on the same page
Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2025-08-23T09:58:15.33+00:00

Hello Ravy ShaRma,

I recommend creating a new thread on the same Q&A forum with as many details about your issue as possible. This will ensure better visibility within the community.

Please create a new Q&A post at https://learn.microsoft.com/en-us/answers/questions/ask/ and select the Microsoft Security | Microsoft Entra | Microsoft Entra ID tag when submitting your question and tag me over new post.

4 additional answers

Your answer

Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2025-07-07T12:10:00.3266667+00:00

Hello Steffan Wren,

Based on your description, it looks like you’re encountering error code AADSTS5000224 when trying to access the Azure Portal. This error typically occurs when authentication for your Azure tenant has been temporarily disabled due to a recent security incident. To resolve this, we need to work with our engineering team to re-enable authentication for your tenant.

I’ll need a few details to proceed. Please share the following information via private message, as it includes personally identifiable information (PII):

The affected tenant’s onmicrosoft.com domain name or tenant ID.

The Global Administrator’s User Principal Name (UPN)

Are you a Microsoft employee? If yes, please provide your Microsoft Work ID.

How did you set up this tenant? How are you currently using it (Production/Development/Test), and what would be the impact if we do not re-authenticate it?

Once I have these details, I’ll coordinate with our engineering team to help re-enable authentication for your tenant as quickly as possible.
Nakul Pritam 5 Reputation points Microsoft Employee

2026-04-16T18:25:10.8+00:00

I am facing the same issue.
Steffan Wren 60 Reputation points

2025-07-13T15:46:41.6966667+00:00

Thanks very much for your help with this, it is much appreciated. I am back in now and in the process of setting up a "break glass" account and noting down all my details in case this happens again
Ravy ShaRma 0 Reputation points

2025-08-22T20:17:59.9666667+00:00

Please, help. I just started a trial subscription and stuck on the same page
Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2025-08-23T09:58:15.33+00:00

Hello Ravy ShaRma,

I recommend creating a new thread on the same Q&A forum with as many details about your issue as possible. This will ensure better visibility within the community.

Please create a new Q&A post at https://learn.microsoft.com/en-us/answers/questions/ask/ and select the Microsoft Security | Microsoft Entra | Microsoft Entra ID tag when submitting your question and tag me over new post.

Answer 1

You're seeing error AADSTS5000224, which means the Azure AD tenant you're trying to access has been deleted or is no longer available. This can happen if:

The tenant was deleted (manually or due to inactivity)

Your account was removed from the tenant

You're using an outdated or cached login session

What You Can Try

Use a private/incognito browser window and go to: https://portal.azure.com Sign in with your email address to see if you're redirected to a valid tenant.

Discover your Tenant ID (if you know the domain): Go to:

https://login.microsoftonline.com/yourdomain.com/v2.0/.well-known/openid-configuration

Replace yourdomain.com with your organization’s domain. The issuer field in the JSON will show your Tenant ID.

Try Microsoft Graph Explorer: https://developer.microsoft.com/en-us/graph/graph-explorer Sign in and see if any tenant info appears in error messages or headers.

If the Tenant Was Deleted

If Microsoft Support hasn’t responded in over a week, escalate your case:

Go to https://admin.microsoft.com and try logging in

Or open a new support ticket directly via: https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade

Include:

The Trace ID, Correlation ID, and Timestamp from the error

Your account email

Details on what happened

If you have any known domain or admin account info, I can help you investigate further.You're seeing error AADSTS5000224, which means the Azure AD tenant you're trying to access has been deleted or is no longer available. This can happen if:

The tenant was deleted (manually or due to inactivity)

Your account was removed from the tenant

You're using an outdated or cached login session

What You Can Try

Use a private/incognito browser window and go to:
https://portal.azure.com
Sign in with your email address to see if you're redirected to a valid tenant.

Discover your Tenant ID (if you know the domain):
Go to:

https://login.microsoftonline.com/yourdomain.com/v2.0/.well-known/openid-configuration

Replace yourdomain.com with your organization’s domain. The issuer field in the JSON will show your Tenant ID.

Try Microsoft Graph Explorer:
https://developer.microsoft.com/en-us/graph/graph-explorer
Sign in and see if any tenant info appears in error messages or headers.

If the Tenant Was Deleted

If Microsoft Support hasn’t responded in over a week, escalate your case:

Go to https://admin.microsoft.com and try logging in

Or open a new support ticket directly via:
https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade

Include:

The Trace ID, Correlation ID, and Timestamp from the error

Your account email

Details on what happened

If you have any known domain or admin account info, I can help you investigate further.

-with help from ChatGPT

Steffan Wren 60 Reputation points

2025-07-07T08:46:08.4933333+00:00

Hi Ki,

Thank you for coming back to me, I tried to log in from a Incognito browser and I get to the normal 2FA code section. When I put the code in I get the error "You didn't enter the expected verification code" (Error code - 500121) This is my personal Azure account (where I am the only owner or admin) that I use to sync data from from my NAS to a storage account for an offsite backup. I checked the logs of the sync this morning and they still work, so the tenant is still active, I just cannot log in. I checked my billing statements to see if I could find any tenant ID, sadly it did not. Just my billing ID. The further issue I have, is that I need to log into Azure to get support, which I cant do, so it is a chicken and egg problem. The person I spoke to last time from Microsoft, was found after an inordinate amount of time trying to find contact numbers, I am not 100% sure they knew what the problem was. Ideally, I want to speak to someone who can re-authenticate my account, so I can log in and fix the issue

I know I should have saved my tenant id, and I feel foolish for not doing so, as this problem could have been fixed easily if I knew that.
Joe Chung 0 Reputation points Microsoft Employee

2026-09-14T20:50:21.6333333+00:00

I am facing the same issue for my personal account. I am unable to sign-in to my Azure Portal as it gives me sign-in error.

Personal Microsoft Account:

******@outlook.com

Issue:

Unable to access Azure Portal, Entra Admin Center, or Azure resources.

Error:

AADSTS5000224

The tenant has been deauthenticated and is no longer available.

Tenant ID:

d1ad73d8-5a53-4f1e-9325-084e113a8124

Tenant Domain:

sjoseph704outlook.onmicrosoft.com

Known Azure Subscription ID:

6e4c3fe1-b81a-4dc8-bbaa-7934e7d70766

Known Visual Studio Subscription ID:

7d8398f6-cc4c-4323-aa29-9d9e1eebc29b

Additional Information:

Microsoft Learn works with the account.

Azure Portal consistently fails

Existing Azure resources were previously deployed in this tenant.

Visual Studio Azure benefit reports the benefit has already been activated.

Request:

Please investigate the tenant status and restore access or provide guidance on tenant/subscription recovery.

Answer 2

Steffan hi,

this error can be a real headache, especially when u're stuck waiting for support....

the error 'aadsts5000224' usually means the tenant u're trying to access got deauthenticated maybe it was deleted, moved, or there's a configuration hiccup. microsoft's docs explain this here aadsts error codes.

since u don't know the tenant id, here's a trick )) try signing in with a private browser window sometimes cached credentials mess things up. if that doesn't work, u might need to dig a bit deeper.

check if u have any old emails from microsoft or azure. they often include the tenant id in welcome emails or service notifications. also, if u have access to any admin contacts from that tenant, they might help u recover the info.

if u ever worked with powershell or cli for azure, u might find the tenant id in old scripts or config files. just look for something like 'tenantid' in your code history.

always keep a backup of important ids like tenant id or subscription id. worth looking into ))

if u manage to get the tenant id later, u can use the direct link u mentioned ms.portal.azure.com/[tenant-id] to bypass this error.

hope this helps steffan )) let us know how it goes

Best regards,

Alex

and "yes" if you would follow me at Q&A - personaly thx.
P.S. If my answer help to you, please Accept my answer

https://ctrlaltdel.blog/

Steffan Wren 60 Reputation points

2025-07-07T08:49:32.78+00:00

Hi Alex,

Thank you for your help, I have checked billing statements no sign of my tenant id on there, just my billing ID. I have had this Azure account years, and sadly cannot find old emails with the details on. I have a sync from my NAS to an azure storage account (cloud sync from synology) I checked in here to see if the tenant ID is there, and sadly it is not. I feel pretty stupid for not saving the tenant ID now ! I think I need to speak to someone in Microsoft, but as I cant log into Azure, I cant raise a support request the normal way, and I am at a bit of a loss of what to do

Answer 3

Steffan Wren 60

Update on this, I managed to speak to someone in the support for home, they kindly transferred me to the commercial team. The commercial team hung up on me twice when I was giving my details!

0 comments

Answer 4

Tapan Sharma 0 Microsoft Employee

I am also facing similar issue today

When we are trying to login to scale tenant using global admin user , we are getting error “The tenant you are trying to access has been deauthenticated and is no longer available. “

Sign-in failed

Error code: AADSTS5000224

The tenant you are trying to access has been deauthenticated and is no longer available. Try signing in again. Error message: interaction_required: AADSTS5000224: We are sorry, this resource is not available. If you are seeing this message by mistake, please contact Microsoft support.

Can you help me to resolve this ?

0 comments