Word on Android bug with physical keyboard.

Question

Word on Android bug with physical keyboard.

Basil 0

There is a bug with Word for Android (Samsung Galaxy S23 Ultra with OneUI7) and physical keyboards. It's interpreting spacebar badly - sometimes it doesn't type space, sometimes it pastes corrected words. Autocorrect is turned off.

I tried different physical keyboards, and both standard android and dex mode.

Samsung phones use Samsung keyboard for physical keyboard. So, it is some kind of incompatibility between the two. Autocorrect in Samsung keyboard settings are turned off.

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3 answers

Your answer

Answer 1

Hi @Basil

Thank you for reaching out. We understand you're experiencing an issue with the spacebar when using a physical keyboard in Microsoft Word for Android on your Samsung Galaxy S23 Ultra (One UI 7). We're sorry for the inconvenience and appreciate your patience.

The problem you describe, where the spacebar either doesn't register or pastes "corrected" words despite autocorrect being off, often points to a compatibility issue between the Word application and how your Samsung device handles physical keyboard input via Samsung Keyboard.

Here are a few steps you can try to improve the situation:

Clear Samsung Keyboard Cache and Data:

Go to Settings > Apps > Samsung Keyboard > Storage > Clear Cache and Clear Data.
Restart your tablet and try typing in Word Online again.

Uninstall & Reinstall: Remove the affected apps, restart your phone, and reinstall them from the Play Store.

Try a different browser: Open Word Online in a different web browser and see if the problem persists.

Test a different keyboard app: Download a free keyboard app from the Play Store, set it as your default keyboard, and try typing in Word Online again.

This issue likely involves both Microsoft Word and Samsung’s keyboard system (One UI), so pinpointing the exact cause can be difficult. We recommend reporting this problem to both Microsoft and Samsung, as more user feedback helps prioritize a fix.

In the meantime, please continue with the troubleshooting steps we previously provided. These steps can often resolve or temporarily alleviate such issues.

We appreciate your understanding as we work to find a permanent solution.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Basil 0 Reputation points

2025-07-05T04:12:34.81+00:00

It is android app, not web version. But yes, it is inconsistancy with samsung keyboard and Word android app. I did all the reinstalling to no result. I reported to both MS and Samsung, but they just point to each other.
Anonymous

2025-07-07T06:49:05.51+00:00

Hi @Basil

Thank you for the clarification and for sharing your experience with the Word Android app.

I completely understand how frustrating it must be when the spacebar behaves inconsistently, especially after trying reinstallations and reporting the issue to both Microsoft and Samsung without clear resolution.

As this seems to be a compatibility issue between the Word Android app and Samsung’s keyboard system in One UI, it unfortunately can be challenging to pinpoint the exact cause or provide an immediate fix.

At this stage, continuing to report the issue to both Microsoft and Samsung is indeed the best course of action, as ongoing user feedback is crucial for prioritizing and resolving such bugs.

Thank you very much for your patience and understanding. Please don’t hesitate to reach out if you have any further questions or if there’s anything else I can assist with.
Ka Yes 0 Reputation points

2025-08-08T15:05:17.6166667+00:00

for me it was the issue with the language switching method being set to "language key and spacebar"

Answer 2

Stefan Blom 351.3K MVP Volunteer Moderator

Turning off predictive text has been suggested as a workaround in other threads, for example at https://answers.microsoft.com/en-us/msoffice/forum/all/my-portable-keyboard-requires-two-taps-of-the/72eecd3a-bee9-4319-8080-5942c1be031f .

Basil 0 Reputation points

2025-07-05T04:10:09.6133333+00:00

Yes, it does. But the problem of course - it is a global setting, so I will need always switch that setting it on and off when switching from physical to onscreen samsung keyboard.
Stefan Blom 351.3K Reputation points MVP Volunteer Moderator

2025-07-05T19:14:34.5433333+00:00

Basil, this is something worth reporting to both Samsung (via support forums perhaps?) and Microsoft (via the portal at https://feedbackportal.microsoft.com/feedback/forum/fb6d67e3-301c-ec11-b6e7-0022481f8472 ).

Answer 3

Ka Yes 0

I've found the solution that worked for me, hopefully it helps you, too. Settings → General management → Samsung Keyboard → Languages and Types → Set "Language switching method" to "Language key" (not "Language key + spacebar")

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